Location: UK - Leeds, UK - Manchester | Job-ID: 206039 | Contract type: Standard | Business Unit: Business Operations & Administration

Life on the team

Are you looking for a new opportunity within administration Support? Would you like to work for a company that will offer your career growth and progression? You could have knowledge of the software market, or you could be looking to begin your career in this dynamic industry. Interested, then please read on!

Due to continued growth and success a new and exciting opportunity has arisen for an individual to join our Expert Services Team. The successful applicant will perform a variety of tasks supporting one of our major customers; Inputting data into a customer toolset, placing orders on a customer system, creating reports for internal stakeholders and customers. 

The successful individual will be responsible for supporting customers with a variety of tasks, as outlined below;-

What you’ll do

• Data entry into customer specific Software Asset Management tool (Service Now) 50%
• Supporting Computacenter to capture all renewals from various reporting sources
• Purchasing adhoc licensing where tooling identifies a shortfall
• Uploading consumption reports from suppliers into toolset
• Organisation of software License Keys
• Effective License Positions (training to be provided)
• Reporting and dashboard creation and management
• Request management
  • Queue management
  • Team mailbox management

What you’ll need

• Basic Software License Management knowledge is desirable but not essential
• Data analysis and reporting skills
• Knowledge / experience of desirable:-
  • Service Now or another Service Management toolset
  • Flexera FNMS or another Asset Management toolset
  • Excel 
  • Access
• Excellent customer services skills
• Great communication skills
• Attention to detail 
• Process driven

IMPORTANT - This job will require 2 days at customer site (Leeds) and 1 day in our Manchester office each week.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.