Location: UK - Hatfield | Job-ID: 207925 | Contract type: Fixed Term Contract | Business Unit: Business Operations & Administration

Life on the team

Salary: £18,500

Start date: 4th September 2023

Location: Hatfield

Programme length: 16 months.

Contract type: Fixed term.

Application process: This will involve an online application and up to two interviews. Please also note there will additional screening require from our training provider.

Digital Experience Centers are a global team operating out of 12 countries providing remote workplace services for Global Businesses. We are on a journey to transform the technology and processes to best enable our 2500 strong team to deliver outstanding services for our customers. The team is growing whilst aiming to further standardise how we operate, and to do that we need to develop our pre-sale and global projects delivery capability. During this apprenticeship, you will be part of the Global Operations and Delivery (GOD) team within the Digital Experience Center (DEC). GOD drives the delivery of strategic goals, ensures operational excellence and works with other central functions across the business so that services are delivered, maintained, and constantly evolved to reflect market and customer needs. We are looking to develop our delivery capability and create standards around requirement gathering and alignment across the business.

There are two main focuses areas of expertise: Collecting and analysing DEC requirements to inform delivery and sales teams decision making. Analyse customer requirements against existing capabilities, minimising gaps in services and/or developing new services in partnership with the propositions team. This role will lean into supporting with Governance, Security as well as Customer Journeys.

What you’ll do

For the duration for your programme, you will be studying towards a level 4 Business Analyst Qualification. Throughout your apprenticeship you will dedicate 80% of your time in work and 20% studying toward your qualification.

Business Analyst responsibilities include working closely with the Global Head of Pre-Sales and International Projects to prepare comprehensive plans for live customer services, proactive resource planning, Service Level and Contractual alignment plans, as well as a host of other initiatives that will emerge with onboarding of new customers. Therefore, you will:

• Assist the Head of Pre-Sales and International Projects and wider team with requirements gathering, transition preparation, and adoption of ITIL to deliver to contractual agreements.
• Work with Sales, Delivery and other stakeholders to help ensure smooth deliveries, that are on time and to budget.
• Analyse risks and opportunities to support Operational Excellence targets.
• Use problem solving skills and take appropriate actions to manage and correct structures issues, should any arise.
• Be a key point of contact for Business Operations Managers (BOMs), as well as sharing any relevant communications.
• Assist in financial management processes, particularly around recruitment.
• Work with technology teams to help delivery technology projects.

What you’ll need

As you can tell this exciting role will give you a lot of skills and knowledge, but we do have some requirements upfront.

As well as a strong interest in analytics you should be able to demonstrate the following.

• For the apprenticeship qualification, we require you to hold a minimum of two ’s at GCSE’s grade C/4 or above in both Maths and English Language.
• You should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines.
• You must also be confident in using computer software including Microsoft office.

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

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