Full time, 3 days a week together out of either our Manchester or Birmingham Digital Hubs (flexible 2 days remote wherever).

Why this Job Matters?

The Business Analyst Manager role will be critical to the success of the Contract Evolution Programme.  

The objectives of the Contract Management Evolution Programme is to transform the he Contract Management organisation by 1) Establishing and delivering a world class Target Operating Model that differentiates us from our competitors, 2) underpins the required processes and technology to realise our future vision and, 3) identify the full programme benefits and opportunities to realise future year growth. This will be a multi-year programme and will help drive Customer & Colleague Experience uplift, maximise value generation, and reduce effort associated with manual processing and non-value activity.  

Within the Contract Lifecycle Management (CLM) framework, a Business Analyst Manager brings their analytical and communication skills to ensure that the organisation's contracts are effectively managed, compliant, and aligned with business objectives.  

Role Accountabilities

The main accountabilities for a Business Analyst Manager in the context of Contract Lifecycle Management (CLM).

• Requirement Elicitation and Analysis for CLM: Identify and document specific contract management requirements, considering inputs from legal, procurement, and business stakeholders.
• Analyse and prioritize contract-related requirements to align with organisational goals and compliance standards.
• Stakeholder Management in CLM: Engage with key stakeholders involved in the contract lifecycle, such as legal teams, procurement professionals, and business units.
• Foster strong relationships to facilitate effective communication and collaboration throughout the contract management process.
• Process Modeling and Improvement in CLM: Analyse existing contract management processes to identify areas for enhancement.
• Develop process models and workflows to illustrate the current and desired states of contract management practices.
• Recommend and implement improvements to streamline and optimize the contract lifecycle.
• Data Analysis in CLM: Analyse contract data to identify trends, risks, and opportunities for optimisation.
• Ensure data accuracy and integrity within the contract management system.
• Solution Assessment and Validation in CLM: Evaluate proposed CLM solutions to ensure they meet the specific requirements of the organization.
• Collaborate with IT and legal teams to validate that implemented CLM solutions align with business needs and compliance standards.
• Documentation and Reporting in CLM: Create and maintain documentation related to contract requirements, processes, and compliance standards.
• Generate reports and presentations to communicate contract management findings and recommendations to stakeholders.
• Facilitation of Communication in CLM: Facilitate communication and understanding between legal, procurement, and business teams involved in the contract lifecycle.
• Bridge communication gaps to ensure a shared understanding of contract management goals and requirements.
• Change Management in CLM: Assist in the development of change management plans related to the implementation of new CLM processes or systems.
• Support stakeholders in adapting to changes in contract management practices.
• Risk Analysis and Mitigation in CLM: Identify potential risks and issues in contract management processes.
• Collaborate with stakeholders to develop mitigation strategies and contingency plans to address contract-related risks.
• Quality Assurance in CLM:
• Participate in testing activities to ensure that the CLM system or processes meet contract requirements and compliance standards.
• Collaborate with testing teams to develop test cases and scenarios specific to contract management.

Requirements

Must have:

• Experience in articulating/implementing a strategic vision and translating into practical action and execution.
• Strong experience of delivering large scale transformational business change through technology and leading industry best practice methodology.
• Experience of working across a wide range of internal and external technology suppliers to align plans and deliver business outcomes
• Largescale leadership of indirect team/cross functional teams or programmes with proven deliverables. 
• Experience in integrating teams, methods, and cultures.
• Experience in building and maintaining Senior Manager and Director level relationships. 
• Experience presenting to senior audiences including customers.

Additional:

• Strategic thinking: Able to create and articulate business improvements, and translate to practical action and execution
• Technology thought leadership: Draws on a breadth of technical knowledge and insight - current and emerging - to solve problems through the use and reuse of technology and innovation and ways to downstream work. Keeps up to date with new and emerging trends and creates/shares insights across BT and in the market
• Collaborative:, Works in partnership with teams and individuals across the organisation to build trust, share knowledge, generate ideas and achieve common goals
• Commercial: Understands the commercial model of the business, evaluating risks, benefits and returns for technology solutions and ensuring they’re clearly understood by key decision makers 
• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Strong stakeholder management: Influences and facilitates complex decision making across large numbers of stakeholders, with a strong track record of buy-in and turning dissenters to advocates 
• Effective communicator: Inspires confidence and creates commitment in others through logical, compelling arguments which are tailored to the audience
• Market aware: Strong awareness about our key competitors, potential partners and potential disruption in the sector.  Experience of navigating large, complex, organisational structures and taking ownership to address issues and challenge the status quo.
   

Benefits 

•    Competitive salary
•    25 days annual leave (plus bank holidays)
•    10% on target bonus
•    Life Assurance
•    Pension scheme
•    Direct share scheme
•    Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
•    50% off EE mobile pay monthly or SIM only plans
•    Exclusive colleague discounts on our latest and greatest BT broadband packages
•    BT TV with TNT Sports and NOW Entertainment
•    50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
 
How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
 

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.