Why this job matters

The role involves leading complex In-Life solutions, T&T, or WNB/C2M projects, primarily focusing on solution-level designs related to specific technologies. As the accountable entity for all technical aspects, you ensure adherence to T&SD gold standards and governance processes while handling the largest and most intricate engagements, exceeding 10 million in scale. Recognizing business costs associated with deliveries, you escalate concerns within T&SD, demonstrating a clear understanding of your role and alignment with sector-specific customers. Your responsibilities include providing detailed summaries, responding to inquiries, and presenting technical aspects of designs to both internal and external technical audiences. Collaboration in both office and remote settings is essential for delivering exceptional service to our customers.

What you’ll be doing

• Captures detailed customer technical requirements and translates them into solution designs using established methodologies.
• Recommends technical directions and determines optimal solution designs for customers.
• Manages review and validation processes for new developments and existing products/services, ensuring full integration and considering solutions' impact on the product roadmap.
• Drives improvement in design and delivery capabilities for end-to-end technical solutions.
• Manages customer solution design engagement, statement of work creation, and coordination of 3rd party deliverables. Facilitates strong customer relationships at senior levels, influencing service strategy and operational decisions.

Skills

• Chooses and refines the technologies employed in a new product, process, or service.
• Identifies, evaluates and manages risks by developing and implementing strategies, frameworks, policies, procedures and practices.
• Maintains relationships with customers, cultivating a favourable reputation by meeting customer needs in an effective and timely manner and using data analysis to track and manage the overall relationship.
• Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements
• Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements.
   

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.