Location: Exeter 

*To note there is a Vetting Requirment for this role. You will need MPPV3, DCP or BPSS Vetting to be able to able and be successful*

The role is full time, offers hybrid working with working hours of 9-5 or 8-4. 

Why this job matters:

The role is responsible for planning and managing the delivery of project(s): This activity could be smaller projects where scale / complexity / risk is low or stages / components / work streams within a larger project / programme. 

The nature of project outputs will be bespoke Network, IT and voice solutions for Enterprise Customers and you will need to manage specialists from across BT to do this. As a guide It is expected that the value of delivery (i.e. PS Resource, equipment etc.) could be in the region of £1 Million (N.B. This is not the contract value).

You’ll be directly engaging with customers and as such have a key role in shaping customer experience through both project outcomes and personal behaviours. As part of a professional community of Project and Programme Managers you will be expected to have a good knowledge of project management methods / tools and conform with governance / standards set out by the PMO (or contract where mandated).

What you’ll be doing:

• Accountable for producing and maintaining the Delivery Schedule.
• Accountable for producing or providing input to Project Management artefacts (i.e. PID, RAID Logs etc.)
• Accountable for managing multiple BT teams / functions to deliver an agreed set of outputs within time, budget and quality parameters.
• Accountable for keeping customers informed of progress. This will be via informal and formal mechanisms.
• Accountable for supporting and conforming with agreed governance structures (i.e. attending project checkpoints, providing regular schedule updates etc.)
• Accountable for highlighting any changes in scope and ensuring that these are managed through appropriate governance.
• Accountable for managing risks / issues with appropriate escalation in a timely manner.
• Accountable for providing and maintaining resource forecasts within Clarity PPM.
• Accountable for inputting and maintaining key milestone dates within Clarity PPM.
• Accountable for seeking customer satisfaction feedback.
• Accountable for manging the delivery budget and ensuring costs do not exceed these.
• Accountable for maintaining professional and ethical standards at all times.
• Accountable for ensuring that project outputs are of the right level of quality.

Experience you'll need:

• Previous Project Management experience or knowledge of Project Management
• Ability to direct and manage both internal, third party and customer resources.
• Ability to build plans that cover delivery activity and resources – Intermediate practitioner.
• Good communication skills; verbal and written.
• Experience of managing the delivery of Work Packages or small Projects. Ideally these should be IT or Network related.
• Experience of working in a face to face role with customers in equivalent roles or one step up.
• Ideally hold a Project Management qualification (i.e. foundation level) or currently working towards
• Experience of working in a large organisation with a complex stakeholder environment.
• Experience of using corporate IT systems for collaboration, workflow etc..
• Effective stakeholder management skills
• Good interpersonal skills; emotional intelligence, ability to build relationships, ability to network etc.

The skills you’ll need:

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Our leadership standards:

Looking in:
Leading inclusively and Safely - I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes - I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future - I build diverse future-ready teams where all individuals can be at their best.