About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

Why this job matters

The Commercial Strategy & Execution Team leads strategic activity that will support delivery of the MTP and Commercial priorities that underpin the Consumer Strategy. 
There are some key shifts this team needs to be able to drive over FY25 and beyond:

•    From a product focus to a household growth focus, by generating more value from our existing customers beyond broadband and mobile (a truly household-led operating model)
•    Moving to a genuinely omni-channel experience, giving customers the freedom and flexibility to interact with us however they choose, even if they start in one channel and end in another
•    Moving from a central operating model to a localised, regional model, creating more personal activity and experiences to help find new customers to grow our customer base

Key areas of responsibility for the team:

•    Develop strategy for delivery of Commercial priorities over 1-3 years 
•    Define & govern strategic roadmap for delivery of Commercial priorities (including dependencies that are controlled outside Commercial)
•    Track performance of strategic KPIs (and recommendations for strategic optimisation) 
•    Lead delivery and optimisation of multi-channel strategic programmes and capability
•    Accountable for ensuring sustainable change is landed extremely well into the organisation
•    Lead Annual Planning for Capex & Opex for Commercial
•    Supports MD and Commercial Leadership Team with business planning (incl QBR / Exec updates)

This role will be responsible for supporting the Senior Commercial Strategy & Execution Manager with implementation of strategic plans.
 

What you’ll be doing

•    Support development of the strategic vison, milestones and roadmap 
•    Develop execution plans for the strategic roadmap
•    Co-ordinate Tests / Pilots with cross-functional teams & adjust / optimise the strategy
•    Lead strategic programme governance
•    Measure and monitor progress and outcomes
•    Support strategic reviews & optimisation
•    Define Strategic playbook

Leadership responsibilities:

•    Foster a culture of collaboration, accountability, and performance with cross-functional stakeholders
•    Communicate the strategy clearly and convincingly
•    Manage complexity and uncertainty
•    Execute the strategy with excellence, efficiency, and effectiveness
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.