Location: London, Birmingham or Bristol

Hybrid working, 3 days office/2 days remote

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

Why this job matters

The Hardware Product team sits at the heart of Consumer and New EE.

We deliver all the devices supporting the Broadband, TV & Voice services that generate most of Consumer revenues across our three EE/BT/Plusnet brands.

In this role you’ll be responsible for defining and delivering the portfolio of one or more of these categories. You’ll be actively identifying new opportunities, new technologies and new approach to improving customer experience, gathering insights and requirements from external and internal stakeholders, whilst ensuring alignment with the wider business.

Working closely with the senior teams, you’ll need to clearly communicate the hardware strategy to get buy-in and approval from senior stakeholders.

You’ll also be responsible for delivering some of the devices in the roadmap, working with 3rd party suppliers, Product, Technology and Consumer Programme teams to bring the device to market to the right timescales, quality and costs.

You’ll be a key member of a dynamic and motivated cross-functional team, whilst also having key relationships with the wider telecoms industry and our 3rd party hardware manufacturers.

Together, we’ll ensure that we deliver the hardware we need to meet New EE’s ambition as the flagship brand for our Consumer business.
 

What you’ll be doing

• Support the development of the vision and strategy for New EE (and BT/Plusnet where relevant) own-brand devices, ensuring differentiation and monetisation of the services based on customer insights, current and future technological trends, and strong partnerships
• Leads and executes a range of workstreams in the implementation of hardware product management vision and strategy
• Identifies new products or enhancements to existing products by understanding and analysing user needs and business challenges
• Collaborates and interfaces with cross functional stakeholders e.g. executives, sales, delivery functions, network teams, procurement, legal, and customer success teams 
• Contributes towards the continual assessment of the needs of customers, tech teams and stakeholders in defining and evolving the product strategy
• Ensures accurate and formal product documentation such as feature sheets and user guides.
• Accountable for ensuring that product performance is managed and opportunities to improve identified
• Ensures that the product complies with the necessary regulations and laws by engaging the appropriate experts from across the business
• Champions, continuously develops, and shares with team knowledge on emerging trends and changes in product management and the market
• Supports the programmes and change required to transform our business, simplifying our product portfolio, reducing the reliance on legacy capabilities and products, and enabling the Consumer strategy through faster, lower cost product development.
• Responsible for product experience and customer journeys for their product(s) to drive customer satisfaction, and commercial outcomes, working closely with Product colleagues where those experiences rely on 3rd party software running on our hardware
• Work closely with Vendor Managers and Procurement to provide market context and input to negotiations
• Work closely with Supply Chain to ensure the device intake, sell through and retail stock plans and processes are aligned with the commercial objectives

The skills and experience you will have under your belt

• Strong problem solving and critical thinking skills
• Ability to communicate with impact
• Considerable product experience, ideally device management
• Result-driven and a track record of delivering customer and commercial outcomes
• Good strategic and commercial product skills with some experience of developing product strategies
• Good experience in product development and management
• Good stakeholder management skills and experience in partner engagement, especially devices manufacturers
• Experience from the telecoms industry or relevant product experience
   

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. 

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.