Job Req ID: 31087

Posting Date: 13/3/2024

Location: Chippenham, Wiltshire

Why this job matters

This role is critical to the operational teams supporting the Defence customer communications systems. Failure of the tooling platform would hinder the ability of the Enterprise Managed Services (EMS) teams to monitor, manage and restore services to our SLAs damaging the reputation of the BT brand with our customer.

You will be an experienced 3rd Line Support engineer within a technical team maintaining the BT defence IT tooling platforms, with a particular emphasis on Oracle infrastructure elements, which provide the systems to supports multiple defence contracts. It is vital that the Service and Network management platforms are available to the service and support teams 24/7.

This role will be full time and site based in Chippenham in Wilshire, with no home working.  Suitable candidates must be able to gain a DV Clearance, which requires you to have been a UK national for at least the last 10 years.
 

What you’ll be doing

•    Ensuring the virtual computer systems deployed for the tooling platform are monitored and repaired
•    Ensuring the underlying computer systems, backups, databases, networks and firewalls, hosting the support applications are always available
•    Providing support to the design community to ensure timely delivery of new solutions, changes and upgrades
•    Proactively staying current with the latest technology pertaining to their respective specialist area
•    Engaging with customer technology experts, presenting designs and technical plans, roadmaps and represent BT at external technical forums with the customer

Essential skills

What we would like to see on your CV

•    The successful candidate must be willing to undergo Government Security Clearance to DV level, which requires residence in the UK for a minimum of 10 years
•    Excellent knowledge or certification in VMWare virtual computing
•    Expert knowledge or certification in Windows Operating system support – including configuration by Group Policy
•    Extensive knowledge of the management, configuration and back up of Oracle operating systems
•    Expert Knowledge of the management, installation, configuration, and support of Oracle databases

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    Competitive salary
•    10% on target annual bonus
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    X4 Salary Life Assurance
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop

#LI-Onsite

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.