Working Style: 3 days office, 2 days anywhere

Why this job matters

Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on. 
 

Across our fibre, mobile, WiFi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies.  

Bringing together network strategy, transformation, and the modernisation of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services and experiences – our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day. 
 

In Networks, we play our part, every day, to make this true.  We are responsible for the heart of BT, making sure our networks stay reliable, resilient, secure, and ahead of changing demands. 

Our networks – both fixed and mobile – play an essential role in our 30 million customers’ lives, their businesses, and the economies of the 180 countries we operate in. 

We’ve built a team of the world’s best communications technology experts. Our engineers have achieved extraordinary things: constantly upgrading and reimagining the network to stay ahead of the game, innovating using the latest network cloud, AI, virtualisation and advanced optical tech to build and maintain our world class global infrastructure. 

• Every year, we file more than 100 new inventions to keep BT, our customers and the UK at the cutting edge. 
• Thanks to our investments, we were able to satisfy peak demand in our core network of 22.7 Tb/s in 2020, a 30% increase over the same period in 2019. 
• In the past year, average download speeds on our broadband network increased by more than 15% despite this huge increase in demand for bandwidth. 
• In the UK, 96 % of people can now receive superfast broadband at more than 30Mbps. 
• On mobile we’ve seen a 36% increase in data usage over the last 12 months, with highest recorded peak on 18th March – a throughput peak of 802Gb/s for Europa League football. 

Every day, we work to give BT customers the fastest, best connected networks there are, supporting truly world class solutions and services. 
Put simply, we make the network... work. 

What you'll be doing

• To actively own and drive CI so that improvements for customers can be identified and delivered.
• To champion the use of automated tools, continually improving these automated tools and reducing the amount of fall outs and manual touch time.
• Continually minimise error and rework by undertaking comprehensive checks in order to identify/rectify any issues. (Minimising resource costs and customer communications).
• Effective incident management and ownership of issues.
• Where applicable, competent at creating and closing SDs, PTW, PEW and Job packs.
• Manage own development, upskilling & multiskilling proactively.
• Modern Apprentices to meet all academic milestones on time.
• Proactive support programmes and own time to ensure they run successfully to meet key deadlines.
• Utilise time to support others within alternative workstreams but also manage workloads and seek support where needed.
• Collaborate effectively with peers and wider teams. All interactions to be completed in a professional way to follow the BT values.

What you'll bring

• Experience with Technical/ Networks equipments such as installantion, maintenance, updgrades, integration, etc.
• Experience with Routers devices of any vendor, (preferably Nokia router devices).
• Network change
• Stakeholders and escalation management 
• Growth mindset
• ITIL is a bonus to have.

Your Benefits

• 25 days’ annual leave (not including bank holidays), increasing with service
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Direct Share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• World class training and development opportunities.
• Exclusive colleague discounts on our latest and greatest EE mobile, BT broadband packages BT TV, including TNT Sports and NOW entertainment
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network
   

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.