Location: Birmingham, Bristol, London or Any Contact Centre 

3 days in office 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters:

The key purpose of this role is to work collaboratively with key stakeholders to understand the business problem and the solution options that will enable the objectives of a change programme to be achieved. The role holder will be responsible for facilitating all elements of business design including discovery, scoping, options analysis, requirements definition, business process design, and capability maturity analysis and operating model design. The role holder will be accountable for assuring delivery against requirements to the quality and level required that will drive the right business outcomes and ensure realisation of the Consumer Strategy.  

What you’ll be doing:

•    Work with the Concept Owner and key stakeholders to define objectives and key results for an initiative, define the problem to solve 
•    Identify the optimal discovery approach, and structure it to fast track to design & delivery
•    Structure the backlog and work in a way that enables customer testing (MVP) and a fast way to market (MMP) and enables logical phasing of delivery  
•    Identify possible business and technical solution options, and lead evaluation of those options from desirability, viability and feasibility perspective with key stakeholders from business, channels, technology and other areas
•    Synthesise and present the results of options analysis to senior stakeholders up to Director and MD level to enable effective decision making
•    Work with key stakeholders to understand the “as-is” state to identify required changes and design the “to-be” experience and processes
•    Facilitate collaboration with key stakeholders as needed
•    Lead the identification of value to help prioritise epics and features
•    Specify features and user stories in the right time (pace, velocity) to the agreed definition of ready
•    Specify business, functional and non-functional requirements required to achieve the objectives of the programme
•    Complete as-is capability maturity analysis across process, people and technology and to-be capability requirement definition
•    Design channel agnostic business processes to BT standards
•    Design of operating model / operating model changes to support change 
•    Complete unhappy path analysis using appropriate methods, such as FMEAs and edge case definition
•    Manage compliance against requirements and facilitate necessary decisions to progress with any areas of non compliance
•    Quality assure technical design into delivery including supporting investigation of defects, facilitate defect prioritisation and resolution definition and recovery planning
•    Post launch documentation including updating business process documentation and Business Architecture capability documentation
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.