This role can be based in London or Birmingham.

Closing Date: Wednesday 27th March 2024

Why this role matters

BT Group is going through significant change. We’ve got big plans for where we want to be, and we’re on the right track.

Our HR function supports our 100,000 colleagues to be their very best at work, and our team works in partnership with our five Centre of Excellence (CoE) teams: Occupational Health and Wellbeing, College Experience and Delivery, Reward, Inclusion and Diversity and Organisational Effectiveness and Talent.

These teams collectively manage a vast portfolio of strategic projects, change programmes, and cyclical activity so that colleagues have everything they need to thrive at BT Group.

And that’s where you come in. As the Internal Communications Manager, focusing on delivering the communications aligned with that activity, you’ll:

• Be part of a team on a mission to make people communications simple and brilliant for our colleagues.
• Provide support to our CoE teams, who drive significant change across BT Group. Its an exciting time to be part of the material shifts we’re making to policies and processes.
• You’ll be responsible for building stakeholder relationships and communication plans for these areas and delivering comms against their agenda to all colleagues across BT Group.
• You’ll spend roughly 80% of your time crafting communications for CoEs with the rest of your time supporting our wider CX IC team, reflecting and developing your own career.

What you'll be doing

• Work closely with the Principal who leads the CX team, the immediate CX IC team, the broader internal communications community and key stakeholders to create compelling and engaging stories and content.
• Be a trusted advisor to your stakeholders, providing constructive challenge whenever required.
• Be a creative and passionate content creator, searching out new ideas that support our people priorities.
• Be a collaborative member of the wider internal comms and corporate affairs teams, happy to muck in to drive the wider team’s success.

The skills you'll need

• Solid experience working in internal communications.
• Experience in telling good stories that cut through the noise of day-to-day life in a big organisation with international audiences.
• Excellent stakeholder management skills at all levels with the ability to constructively challenge when you disagree with something.
• Confidence to work with and advise leaders in line with internal comms priorities and principles.
• Ability to successfully plan and manage multiple internal comms projects at any one time.
• Be experienced in advising the best way to land messages, working across a wide range of internal channels and skilled in creating brilliant communications.

Benefits

• 10% on target bonus
• BT Pension Scheme; minimum 5% employee contribution, 10% BT Contribution
• 25 days annual leave (plus bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted BT Broadband, TV and Mobile packages
• Access to 100s of retail discounts including BT Shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.