Closing Date: 05/04/2024

Why this job matters

Digital is responsible for accelerating BT Group. We’re building a brand-new technology estate, delivering new and improved digital experiences for EE and BT customers as well as creating new businesses and revenue streams for the business.

Borne out of what matters to our customers, Digital is simplifying the systems we run our business on with a cloud first and AI optimised approach, while ensuring we have the right skills, knowledge and talent to deliver against BT Group’s goals amidst an era of incessant innovation.

Digital is also enhancing the customer experience across our portfolio of digital services – from our apps to our payment systems – as well as delivering a better range of products and support to EE (consumer) and BT (business) customers. These include solutions developed in house or in conjunction with partners. We are delivering joint go-to market products with hyperscalers like Google; our Etc. innovation and incubation hub is building new data productions as well as innovative new solutions in industries that are adjacent to BT Group’s core – for example, in drones, payments, EV charging and health.

We are seeking a new external communications manager following an internal promotion.  They will join a team that is showcasing: 

• The acceleration of BT Group to stakeholders engaged in the future of our business - for example investors, colleagues, analysts, media and industry influencers. 
• Our partnerships with leading technology businesses around the world including Google, Microsoft, AWS, Salesforce and ServiceNow
• Our talent advocacy and attraction programmes, highlighting how we are equipping our business with the right skills for the future.

What you’ll be doing

• Manage Digital’s busy schedule of media engagements, speaker slots and award entries.
• Run our Digital at BT Group LinkedIn presence - developing new content, assisting our leaders, amplifying relevant BT Group content and exploring ways to grow and better engage with our community. 
• Collaborate with colleagues to deliver our narrative - be that spokespeople, other communications/corporate affairs professionals from across BT Group and marketing managers promoting new products.
• Provide communications counsel to a range of internal stakeholders - establishing yourself as a trusted advisor to key internal contacts that we support every day, from subject matter experts to Directors and MDs. 
• Co-ordinate with Digital’s communications colleagues in India to ensure a consistent global narrative for Digital at BT Group.
• Line manage one team member who provides programme delivery and reporting support.
• Work with our external communications agencies to meet their objectives, helping to measure and showcase our results and demonstrate that PR is really moving the needle.
• Challenge default thinking on media and communications strategy, pushing the usual boundaries with creative thinking that sets an innovating tone within BT Group Corporate Affairs.

The skills you'll need

• Experience working in a fast-paced, press office environment either in-house or at a PR agency. 
• A passion for the industries and sectors Digital operates in. Background in and passion for technology or telecommunications a significant plus.  
• A good understanding of the external communications toolkit – including managing media relations programmes, developing engaging content, co-ordinating agency relationships, managing events, social media management.  
• Strong understanding of the UK media landscape; hold established relationships, or a proven ability to build key relationships, with relevant media.
• Excellent writer, with experience writing reactive media statements, thought leadership commentary, press releases and content for social media.
• Great at stakeholder management and an awesome collaborator.
• Ability to spot a story and ability to tap into our key audience’s passions.
• Logical, curious, detail-oriented – ability to analyse complicated situations and communicate them in a clear and understandable way.
• Robust, calm under pressure, and persuasive – the ability to debate issues and clearly, calmly communicate to a range of audiences under pressure.
• Ability to successfully manage multiple projects at any one time. Confidence to work with, challenge and advise senior leaders.

Benefits

• 25 days’ annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• 50% off BT and EE mobile SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% off the airtime element off a Flex Pay plan, or a SIM Only plan, to up to five friends and family members a year.
• Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks
• 3 volunteering days per year
• Competitive employee discount on BT/EE products
• Competitive friends and family discount on EE Mobile

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.