Why this job matters

This role is responsible for identifying and implementing improvements across existing billing processes, systems, digital experience and procedures that are robust, effective and well communicated to help BT Business to achieve the Billing end state vision.  Working across multiple disciplines and functions to deliver improvements in billing experience across customers and colleagues as well improving performance, data flow and quality.

The continuous improvement of our Business billing processes is a key step in driving experience across customers and colleagues.  It is also critical to our success through audit findings and linking to wider improvements across multiple areas of the business.  Key findings from the continuous improvement work will also feed into our end state vision roadmap for billing across people, processes and technology. You’ll be measured on the delivery of benefits, including significant improvements in Customer and Colleague experience and efficiency savings.

What you’ll be doing

• Leading continuous improvement workshops with key stakeholders to identify areas of improvement.
• Lead continuous improvement projects from conception to delivery to ensure maximum benefits are realised.
• Managing the road mapping and roll-out planning for continuous improvement projects
• Regular presentation and updates stakeholders ensuring projects are on track to commitments and timelines.
• Execute testing of processes against agreed specifications and standards.

Skills required

• Project or programme management skills
• Breadth of expertise and understanding of process design through continuous improvement methods.
• Proven experience of business process improvement in UK and or global B2B market
• Strong problem solving skills
• Excellent communications and interpersonal skills.
• Ability to deliver inspiring communications and engagement plans and work collaboratively across the Leadership team

What we want to see on your CV

• Experience in a billing or invoicing related field showing the ability to improve small and large scale processes.
• Experience of delivering continuous improvement projects.
• Experience working with partners, vendors and cross functional teams to develop and optimize work packages
• Experience of mitigating risks, implementing best practices, and following strict governance procedures
• Experience of leading a chapter to bring a virtual team together to deliver results.

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Competitive salary 
• World-class training and development opportunities
• 25 days’ annual leave with the ability to purchase more where needed
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans
• Share option and pension scheme programmes
• Hybrid working pattern
• Long-term career prospects

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.