Location

London, Birmingham, Bristol or Manchester - hybrid working 3 days in the office, 2 wherever.

Why this job matters

In Digital at BT, we’re on a mission to create the cultural conditions for high-performing teams to thrive. We've developed a product that helps us unlock teams' true potential by employing scientific methods to identify barriers to a high-performance culture. We then co-create and deliver targeted solutions to eliminate these barriers.

The Culture Coach Manager is responsible for scaling culture transformation through this product offering. This entails expertly utilising the product yourself while also developing and upskilling key communities within our business to leverage the product effectively, benefiting our Digital colleagues more rapidly.

Your role will involve engaging, developing, and coaching our HR colleagues and Culture Champions across the Digital business in our new Culture Coach Product Suite. You'll be designing, developing, and delivering training programs to enable these individuals to effectively utilise the suite, and effectively assess team dynamics and diagnose culture challenges within the teams they support, and implement strategies to address them. 

What you’ll be doing

•Design, develop, and deliver team effectiveness training programs tailored to the organisation's needs
•Develop training materials, resources, and exercises to engage participants and promote active learning.
•Provide guidance on conflict resolution strategies and assist teams in navigating and resolving interpersonal conflicts.
•Continuously assess and refine training programs to ensure they align with the evolving people and culture objectives of the organisation.
•Collect feedback from participants and stakeholders to evaluate the success of training initiatives.
•Practice what you preach by working with our Digital teams, providing the types of interventions you’re training others in.
•Accurately analyse data from the Culture Coach product, as well as other relevant sources when needed (such as colleague listening surveys), to identify cultural trends and issues.

Skills and experience

•Proficient in coaching teams to improve their effectiveness and performance.
•Skilled in developing and delivering training programs and associated materials.
•Experienced in engaging and upskilling colleague communities.
•Well-versed in senior stakeholder management.
•Familiar with data analysis and storytelling through data.
•Demonstrates high levels of data literacy and data analytical skills, understanding the importance of using insights and data to drive meaningful decisions.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•Up to a 10% on-target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•25 days annual leave (not including bank holidays), increasing with service
•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
•Discounted broadband, mobile and TV packages
•Access to 100’s of retail discounts including the BT shop
 

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.