Why this job matters

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack. Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat. 

Enterprise rely on Technology, and more specifically Secure Platforms, to underpin the services that they provide to their customers.This role provides technical specialisms that underpin the service management platforms for Enterprise customers, generating revenue circa 50-60m per annum.

Skills

• Is eligible to hold a minimum of SC clearance
• Is able to regularly attend Defence offices as per customer / platform requirements
• Holds a technical degree or industry-relevant experience
• Is able to read, understand and update complex design artefacts
• Can communicate effectively with a range of customer types across the business, both internal and external
• Stakeholder management - evidence of managing multiple stakeholders across a variety of roles and seniority levels
• Is able to develop subject matter expertise in engineering functions such as Service Management, Network Management or Infrastructure Management
• Can work under direction in a fast-paced environment on a variety of projects or issues
• Has an understanding of ITIL practices and understands how they apply to IT Service Management platforms

What you’ll be doing

• Assists with planning and monitoring of all activities, from scoping to live, to ensure agreed scope and benefits are delivered in a contained project.
• Supports a component of a technical project, requiring management of a limited degree of risk or business impact.
• Supports the identification and resolution of issues and defects to ensure delivery to required standard.
• Reviews own work and peers’ outputs to contribute to identify and flag errors or potential issues.
• Develops working relationships and communicates with a range of project stakeholders across teams to ensure actions completed, progress updated and impacts on other components managed.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Direct share scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan