London, Birmingham or Bristol

3 days in the office / 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters

We have started a journey to make EE the flagship brand for our Consumer business by bringing the biggest broadband provider in the UK and the biggest mobile provider in the UK together to create New EE.

Our ambitions for New EE are significantly higher than creating the biggest connectivity provider in the country. We want to redefine the role of EE to become the most personal and customer focused brand in the UK, and help our customers get the most out of technology. We want to do more for our customers and drive significant growth in new categories such as consumer electronics, gaming, security, insurance, and financial services.

We have an incredible opportunity for you to join our dynamic migrations team as a Portfolio Strategy Manager, managing the acceleration of the customer base to the new EE brand. You will establish and maintain a Migration Strategy that will enable EE and broader BT Group transformation outcomes and performance targets to be met.

This pivotal role will lead on forecasting, business case development and portfolio management, creating better experiences for customers across some of the UKs biggest brands. Collaborating closely with the EE leadership team, you’ll be customer obsessed in developing a plan that balances business needs with best in class processes and propositions that accelerate the customer base onto the new EE portfolio and unlock value that is central to BT Group’s core strategy.
 

What you’ll be doing

• You will own deliver and shape the EE migration strategy, which includes both the development and ownership of migration specific processes and coordination of marketing and trading activity across the business, to achieve business-critical transformation goals associated with this strategy.
• Responsible for establishing and execution of Capex and Opex investment budgets and associated strategic investment decisions to deliver outcomes. 
• Collaboratively establish migration customer forecasts with key marketing, finance, and commercial trading leads to enable a plan that is optimised for customers and the business.
• Creation of migration process to seamlessly move customers onto the new EE portfolio and product ecosystem. The role balances commercial, product, marketing, and operational skills to meet customer migration volume targets through a clear customer migration strategy and the build of new capabilities to proactively move customers to the strategic portfolio.
• Define and measure success criteria and monitor customer migration capabilities.
• This role will be focused on ensuring that migration marketing campaigns are best in class and requires close alignment with key stakeholders across EE.    
• Conduct analysis and customer research and testing to ensure that migration capability build is optimised for customer experience and value.
• Develop product migration strategies that align with EE goals and customer needs.
• Present new migration plans and concepts to the EE senior leadership team.

Skills and experience you will have under your belt

• Strong problem solving and critical thinking skills
• Ability to communicate with impact
• Proven marketing and proposition/portfolio experience
• Result-driven and a track record of delivering customer and commercial outcomes
• Good strategic and commercial skills with some experience of developing strategy
• Good experience in analytics and process improvement
• Good stakeholder management skills 
• Experience from the telecoms industry or relevant industry experience
   

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• Competitive salary 
• Performance related bonus - 10%
• World-class training and development opportunities
• 25 days’ annual leave (not including bank holidays)
• Volunteering days, so you can give back to your local community
• Discounted broadband, mobile and TV packages
• Pension scheme - you contribute 5%, BT contributes 10%
• Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.