Why this role matters

Network Services manages c£2bn of annual investment and has responsibility for more than 30 million mobile customers, and more than 10 million broadband and voice customers, as well as the delivery of 95% of the UK TV broadcast market.
  

Our purpose is to unlock the potential of our colleagues and teams to deliver world class networks, products and services for customers, that drive profitability and connect for good, both now and in the future.  
BT has an imperative to simplify our networks to improve our customer experience, significantly reduce our operating costs and enable our business for future growth.  

Critical to this imperative is reducing our building estate of telephone exchanges from 5500 to 4500 and 120 priority buildings by 2030. BT Tower is a critical asset within that 120 buildings and the most complex of closures given its size, its role in the media and broadcast industry and its heritage as a building in the telecommunications networks in the UK. BT Tower is also unique in the 120 buildings as it is wholly owned currently by BT Group and has recently been sold to MCR Group creating a contractual commitment to exit the building by February 2030. 

The primary purpose of this role is to define, manage the delivery of, continuously assure and optimise the end-to-end roadmap and delivery plan that will enable BT Group and its customers to exit the BT Tower building and achieve a successful handover by no later than February 2030. Ensuring leadership and direction while partnering with BT Group and executive stakeholders across all BT units. 

We believe this is an exciting role providing a once in a lifetime opportunity to lead  in taking the iconic BT Tower from it's role today to its next destination.  You'll get to work with a wide range of senior stakeholders and gain valuable exposure.

You'll have the following responsibilities

1.    Leading an integrated and largely virtual team to deliver the end-to-end programme continually identifying opportunities for early benefit realization without any customer or colleague disruption.
2.    Leading the influence of stakeholders inside and outside of BT Group: working collaboratively with business unit partners and corporate support teams to drive execution of this programme. Acts as a trusted advisor to key decision-makers, using data-led insight and plans to support major business decisions on this critical programme. 
3.    Overseeing all of the BT Tower related workstreams (technical, people, customer and commercial) with a diverse set of internal and external customers, drive execution, while continuously aligning with management on strategy and progress.
4.    Leading issue escalations, programme risks, dependencies and changes, ensuring timely intervention and communication to stakeholders. Identifying and removing obstacles to delivery of objectives, acting as a point of escalation and using escalation paths where necessary
5.    Operating as an SME to oversee the development, documentation and implementation of projects/ programmes and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and managing project finances and progress against agreed quality and performance criteria.
6.    Driving programme communication with stakeholders (inc Simpler Network Exec Sub-committee and MCR group) with timely reporting on performance and where decision making is required, providing all information needed to enable well-informed decision making.
7.    Engaging colleagues and customers in this pivotal programme. Shaping change management processes and tools as needed to create a strategy to support adoption of the changes required.
8.    Investigating and identifying commercial obligations, risks and interdependencies defined within external delivery contracts and shaping the project/programme governance to manage those elements.
9.    Driving continuous improvement of the operating and delivery model across the programme to ensure benefits are delivered at pace and accelerated where possible. 
 

You'll have the following skills and experience

Skills

An experienced programme manager who understands both historical and emerging approaches, methods and insight in the professional discipline of major programme and change management and can bring these quickly to bear on the strategic transformation.
Able to articulate a delivery strategy and plan that evidences a deep understanding of programme delivery methodologies, risk management and change management. 
Track record of delivering major change in complex environments through a focus on people and results. 
Is an excellent collaborator: Builds great teams that are often ‘virtual’ in nature and often inclusive of people from other parts of BT Group.
A confident and engaging leader who role models through their own behaviour and actions, the relevance of leadership behaviours for customer, people and organisation, embedding the change by inspiring, coaching, holding them-self and others to account and setting the right cultural tone for Networks.

Experience

Strong track record in major transformation and programme management.

Proven effective stakeholder management and strong influencing skills.
 

Benefits

•    Competitive salary
•    15% on target bonus
•    Company car or £5,500 cash alternative
•    Private healthcare for self and family
•    BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•    25 days annual leave (not including bank holidays), increasing with service
•    Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes.
•    Discounted broadband, mobile and TV packages
•    Access to 100’s of retail discounts including the BT shop
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.