Recruiter: Tom Ford

External Closing Date: 30th April 2024

Why this job matters

We are transforming our portfolio to deliver 5G, Cloud and IP products and solutions for our customers, which is a critical component of BT’s digital transformation and simplification. We have started migrating all our customers to these new products and will retire BT Business’s legacy portfolio fully by 2025. This migration is the largest, and most important customer focused change in our market, for us and our customers in the last 15 years. To meet the product, network and exchange closure timescales we need to accelerate BT Business’s customer migrations. This requires an experienced and diligent Professional Services team to assist our customers to identify their estates and the best replacement products and assist them to migrate on to an all-IP based portfolio.

What you’ll be doing

• Responsible for supporting the PM with the management of network and exchange closures where we will be migrating customers from non IP products & services to new IP based products & services
• Working with Openreach to support their exchange closure programme through the prioritisation of exchanges and closure dates
• Responsible for delivering projects to contracted service levels and supporting the Project Manager in achieving these levels
• Accountable for ensuring that the solution (and other deliverables) is of the right quality and accepted by the customer
• Manages project risk for BT and customers with an ability to use and adapt recognised project management methods and processes depending on elements of the risk profile and governance needs

Essential Skills

• Able to engage with a wide variety of stakeholders (Senior Management level) to collaborate and carry out the functions of the role
• Strong analytical skills with the ability to manage complexity
• Ability to work with complete independence / autonomy and demonstrate initiative
• Ability to network and form relationships. Expected to have a good internal network
• Good negotiation, influencing and decision-making skills

What we'd like to see on your CV

• Experience as a Project Manager, delivering complex solutions
• Experience of delivering a range of IT and network technology
• Good project management skills with experience of delivering solutions to Enterprise customers
• High degree of personal resilience
• Strong leadership skills in giving directions and making the correct calls using data to evidence decision making

Benefits

• Competitive salary
• % on target bonus
• 25 days annual leave (plus bank holidays), increasing with service
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Huge range of flexible benefits including cycle to work, childcare vouchers, healthcare, season ticket loan
• Option to join BT Shares Saving schemes
• Discounted BT products including broadband and BT Sport
• Access to 100’s of retail discounts including the BT shop

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.