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Why us?

We’ve always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. 

Why this CFU

Unprecedented scale and opportunity
Consumer is the largest telco in the industry. With over 20k employees and 34 million customers, we generate over £10bn in revenue. This offers enormous opportunities for our people and to be No. 1 in the market.  Our Consumer Unit exists as three household brands - BT, EE & Plusnet from which collectively we generate more revenue than any other part of BT. Our brilliant brands are all beautiful individually. Each has unique attributes that cater to very different segments of the market. This makes our goal possible; to create a connection in every home in the UK by 2025.

Digital superheroes
There’s never been a more exciting time to join the Consumer CIO Team. We’re investing hundreds of millions of pounds into our technology and transforming the way we work to create, not just the best experience in the telco market, but something that customers talk about as the best in the UK. 

We believe in empowering our Consumer CIO superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We are aiming our organisation around continuously ‘build, measure, and learning’ which allows us to deliver on our purpose: to drive our thinking and expertise so that together we can create the best experiences and telco products that enhance our customers’ lives. 

We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.
 

Why this job matters

This role plays a critical part in delivery of solutions that provide brilliant customer experience and that deliver against business needs, whilst driving a target architecture that simplifies our legacy telco to reduce cost, increase business agility and productivity, and enable the digital future of the business.

What you'll be doing

•  Defines end to end solutions that span IT, networks, devices and digital experiences for specified projects or initiatives within a domain or across multiple domains.
•  Defines solutions that are deliverable, are customer experience lead, that meet the business needs, are secure, drive target architecture where possible, are compliant with relevant industry and company policies and factor in all impacted technical and business areas.
•  Creates and owns technical solutions for a domain, cross domain or portfolio of work within a specific technology area and delivers work autonomously.
•  Leads matrixed teams when needed to define and design assure end to end solutions
•  Executes technical roadmap for specific area or domain.
•  Provides recommendation on development budget for the next year by understanding/explaining the technology evolution of the product/system/process etc.
•  Partners with engineering teams (tribes and squads) to communicate solutions  evolve solutions as the teams build and learn, taking overall accountability for integrity of resultant solutions
•  Leads on design assurance before integrating into end to end solutions,
•  Integrates and implements end-to-end solutions across customers and business areas.
•  Proactively identifies initiatives to drive simplification,  target architecture, improved customer experience, improved business agility and lower cost to serve.  Actively contributes to architecture roadmaps and long term planning.
•  Identifies opportunities to improve standards of practice within a project, continuously enhancing ways of working.
 

Experience you would be expected to have

•  Mandatory - deep experience of delivering solution designs for a large corporate business over 5+ years
•  Mandatory  - experience of range of business, data, systems, network and technology architecture and due diligence experience
•  Preferred – TMF accredited.
•  Preferred – IT experience of the Consumer telco business with specialist knowledge in at least one of Fixed & Mobile products, networks, sales, service, marketing, digital experiences.
•  Preferred - experience of agile product ownership and a range of solution architecture methods and practices including agile
 

What you'll get

•    25 days annual leave 
•    3 volunteering days per year 
•    Access to a range of retail store discounts
•    A competitive pension scheme. If you put in 5% of your salary BT will put in an additional 10% 
•    10% on target bonus
•    50% employee discount on EE Mobile.
•    Competitive friends and family discount on EE Mobile 
•    Access to our brand new, innovative office spaces, including our new office in London and Birmingham which opened last year, our Bristol office, and Manchester to follow next! Check them out: Our new office environments 
•    Hybrid working – 3 days a week in the office, 2 days from anywhere.
•    Access and involvement with our incredible 11 People Networks including Able2 network, Carers network, Ethnic diversity network, Gender equality network and Pride network 
•    Access to our bespoke Digital Campus learning platform for tailored learning and skill development
 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.