London, Birmingham or Bristol

3 days in the office/ 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters

This is a pivotal role at the heart of new EE, accountable for driving strategic pricing decisions, our household approach, our approach to regulation and the evolution of our pricing operations.  

This role enables significant opportunity to galvanise customer relationships and deliver greater commercial value and growth for the business.

What you’ll be doing

• You will lead a team of 18, providing strategic thought leadership in the areas below, as well as leading, supporting and motivating your team to deliver high quality and innovative output in line with Marketing and Consumer strategy and objectives.   
• You will be instrumental in increasing the focus of Consumer on customer and household level thinking
• Accountable for Consumer-wide pricing decisions such as our annual price rise price and plan worth hundreds of £m per annum
• Accountable for strategic cross product and household level pricing and frameworks, working in alignment with the Senior Manager, Convergence Propositions
• Accountable for leading Consumer’s work on fairness and risks / resolutions within this area
• Accountable for terms & conditions (and changes to these) that support pricing flexibility, and support the long term commercial and strategic goals of Consumer 
• Accountable for leading Consumer’s response to new and evolving regulatory requirements, and ensuring that our outcomes are always optimized, through our pricing and overall position – working closely with regulatory & legal areas, and across the Marketing & Consumer organization. 
• Support Group Regulatory & Compliance functions in ensuring that we are fully compliant with all legal & regulation requirements and have the right levels of governance and checks in place to support this.
• Accountable for flawless execution of pricing decisions and trading support, leading the Pricing Operations area.
• Lead and shape the evolution of our Pricing Operations as new IT and Pricing capability is rolled out, ensuring that all current flexibility and capability is maintained and we build new tools and additional agility moving forward.   
• Support both internal and external audit processes as required 
• You will be involved in shaping and delivering multiple significant programmes across Consumer, ensuring that Household aspects are considered – including customer migrations, introduction of new contract types/lengths, activity to manage end of life services or partnerships from a Household perspective, etc. 
   

The skills and experience you will have under your belt

Must have: -

• Business strategy experience
• In-depth industry knowledge and intel
• Excellent and intuitive commercial acumen
• The ability to navigate complex matrix environments and cut through political challenges
• The ability to provide thought leadership in challenging areas, make clear proposals for agreement, and also to deliver for customers with strong attention to detail and high quality execution
• A hunger to provide the very best customer service and be relentless in the pursuit of exceeding the needs of our customers
• Strong story telling and communication skills (written & verbal) to build a clear case for change in complex areas

Would be good to have: -

• Extensive experience in the Telco sector
• Extensive experience of pricing strategies and levers
• Experience of customer level and household level thinking and strategies
• Experience of regulatory and legal landscape within the telco sector
• Experience of pricing operations and delivery, alongside broader GTM delivery experience
• Experience of leading broad and diverse teams
• Experience of venturing into new product lines, at scale
   

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. 

• Competitive salary
• 25 days annual leave (plus bank holidays)
• Private healthcare for you and your family
• £5500 car or cash allowance
• 15% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.