12 month fixed term contract

London, Birmingham or Bristol

3 days in the office/ 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn. 

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in? 

Why this job matters

Our ability to deliver brilliant, personalised experiences for all our 30m customers is fundamental to our future success. As a business we are investing extensively in the automation of our operations and networks, and in building our base management and data capabilities. This will allow us to take better decisions with data and to act on them in an automated way across all our customer interactions.    

The Insight and Analytics Chapter use internal and external data sources to develop short, medium- and long-term recommendations, to improve performance across Base Management.    Through strategic insights capability, it also delivers high quality commercial insight to influence CFU and BU level strategy and action. This team provides macro insight, external best practice, diagnostics and problem solving, tailored coding and analysis. It will also build models, develop tests and simulations, develop process automation and take ownership of a knowledge catalogue to support Consumer campaigns.  

As an Analytics professional you will bring your analytical knowledge to our journey squads, engage and work collaboratively stakeholders providing vital analysis that will help Base Value and Personalisation make accurate decisions for our customer base.

What you’ll be doing

• Responsible for enabling decisions that contribute towards Strategic and Household Insights squad objectives through provision of actionable insights and best in class analytics.
• Accountable for delivering in depth analysis (and reporting where required) of customer base across all brands and understanding commercial drivers impacting our customer or household base (i.e. ARPU, MRC, SARC, churn, enrichment, usage, allowance, speeds, devices, product holding etc.).
• Act as the subject matter expert for specific business analysis required by squads, proactively looking for ways of improvement.
• Provide analysis balancing the different needs of stakeholders and aim to gain commercial acumen to proactively suggest analysis that will help stakeholders have a better understanding of business problem or opportunities.
• Develop business cases/scenarios and commercial evaluation where required. Engage with stakeholders from trading, marketing and finance as required to provide further context complement knowledge of case at hand. 
• As a key member of the Strategic and Household Insights squad, engage with all stakeholders to have a holistic view of squad objective and the role of each member. Define and suggest optimum metrics and analytics required that will contribute to overall goal.
• Work collaboratively with other analysts to assure consistency in code building, outputs and build a culture of knowledge sharing. 
• Where required, provide reporting and analysis leveraging on visualisation tools.

The skills and experience you will have under your belt

• Strong problem-solving skills; identifying the key problem/opportunity and drivers versus data noise. 
• Strong analytical and quantitative skills 
• Good commercial acumen understanding business drivers surrounding customer base  
• Making the difficult simple to clearly communicate latest data and reports to all levels of the organisation. 
• Good stakeholder management skills 
• Ability to prioritise a complex mix of work and manage time effectively 
• Use of agile/lean methodologies for continuous delivery and improvement 
• Strong skills in Excel, SQL and other relevant tools to gather and analyse data, with a desire to progress to Python in the longer term
• Strong skills in tools such as PowerPoint and QlikSense that are used to deliver simple and effective commercial answers or data insight stories to key stakeholders 
• SQL using a DWH environment e.g. (Teradata, Netezza, Oracle) or using Cloud based DWH such as GCP, AWS or Azure.
• Knowledge of GDPR policy

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. 

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ 

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development. 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.