Join our thriving Water Utilities Back Office team and contribute to delivering world-class customer service by providing timely and effective technical advice to incoming inquiries.

What is the job about?

As the Sales Coordinator - Technical, you'll provide advanced support by delivering information, advice, and assistance regarding Grundfos' products and services before, during, and after a transaction to ensure a seamless customer experience.

Responsibilities include:

· Provide technical assistance to customers regarding product sizing, applications, system solutions, accessories, installations, prices, and more, ensuring the functionality of the solution in practice.

· Follow up on customer interactions within set Service Level Agreements (SLAs).

· Process special orders and inquiries in coordination with suppliers.

· Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, operation, and maintenance issues among others.

· Identify business opportunities and handover to external sales.

· Ensure customer master data is updated for their portfolio of customers.

· Collaborate and provide support with the respective product segment or other suppliers when local problem-solving is not available.

· Implement the Quality Policy, Environment, and Security of Work to achieve proposed targets.

· Provide technical quotes to customers.

Key Success Factors:

· Meeting annual Personal Development objectives.

· Maintain positive customer relationships while meeting performance targets.

· Ensure accurate recording and updating of customer data.

· Provide quotes in a timely and efficient manner.

What do you need to apply?

· Fundamental Product and Application Knowledge of Grundfos products or similar (essential)

· Bachelor's or Master's degree or equivalent within a relevant industry sector or work experience (minimum of 3+ years) (not mandatory)

· Previous experience in a similar role

· Knowledge of products and market

· Preferred working knowledge of SAP

· Familiarity with MS Office applications.

· Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders.

· Excellent written and spoken English.

What can we offer you?

· 25 days annual leave plus bank holidays.

· Annual incentive bonus.

· Trusting, collaborative, and friendly culture.

· Endless learning possibilities.

· International environment that values work-life balance.

· Flexible working hours and a wide range of employee benefits and discounts.

· Access to internal training and great opportunities for individual development.

We look forward to hearing from you