Summary

• Based at Manchester Airport
• Permanent Role
• Flexible/Hybrid working for a better work/life balance
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• bonus scheme
• 11% company contribution pension
• 25 days holidays plus bank holidays
• Car allowance
• Private medical scheme
• free parking
• subsidised public transport
• huge range of company discounts

The role

As a Technology Product Manager in our MAG Tech team, you’ll own a technical product area end to end, and be the champion for what the system(s) can do to help us digitise our airports, automate processes and provide solutions to some of our most demanding business challenges.

Working across our airports and group functions, the role of the Technology Product Manager is to work across the business and technology functions to understand how the current system constraints and issues fit into a roadmap alongside strategic product development that is driven by business transformation initiatives. You’ll guide solution thinking alongside technical architects and create, groom & prioritise backlogs based on value to MAG.

As well as being a hands-on delivery person, you will also play a key role in leading your people, whether that be product owners focused on a particular part of your product area or business analysts and solution teams working on projects that impact your product stack. You’ll need to co-ordinate people so they’re all clear on the direction and roadmap, challenge them to make sure your product vision remains on course and empower them to drive their specific areas forward at pace.

Together, you’ll be helping to solve problems for our business by identifying process, data, technology and people requirements to digitise our passenger journey, optimise colleague experiences and drive commercial efficiencies across our group.

What will make you successful in the role?

You’ll have a strong understanding of the technical platforms that make up the product area with a strong understand of product development, roadmap building and prioritisation techniques – including agile ways of working. You’ll be a commercially astute, ambitious and highly innovative leader. Driven and passionate about Product Development and all things Customer and Revenue.

You’ll be highly experienced in a fast-paced, omnichannel e-Commerce business and the development of online commercial sales strategies to drive digital conversion, revenue and NPS. You’ll be analytically minded and experienced in turning insights into customer and commercial opportunities.

You’ll have a clear vision for the future and relate this into defining product and operational structures. You’ll have experience of blending technical products into an operational and/or digital context, understanding how people, process and technology align.

You’ll be a proficient communicator, collaborator, leader. You’ll have an adaptive style in being able to communicate often technical ideas in simple terms. You’ll be comfortable working in a fast-paced environment with levels of ambiguity and fluid priorities.

You’ll have ideally three or more years of experience in Product Development, working directly with partners and peers to develop strong user experience and technical teams to deliver solutions in a customer orientated environment. Having experience with Agile / Scrum ways of working desirable.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity