Summary

• Customer Transport Manager
• Based at Manchester Airport
• Permanent - Full Time (42 hours per week)
• Salary £39,410 per annum including 17.5% shift allowance rising to £41,380 per annum including shift allowance from 1st April 2024
• Working pattern of 5 shifts followed by 3 days off. Shifts will cover both day and night shifts.

Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• 6% company contribution pension
• Free parking
• Subsidised public transport
• Huge range of company discounts

The role

You will have responsibly for the day to day operational management of the landside and airside Customer Transport operation, ensuring delivery of excellent customer service, efficiency and safety. Management of a team of drivers, supporting their welfare, personal development and safety to create an engaged workforce.
 
Responsible for passenger and staff bus services, approximately 770k trips per annum. Performance linked to Service Level Agreements with Car Parks Operations & Airline community
 
Ensure compliance to Operators Licence for up to 45 PCV vehicles, associated operational vehicles  and related equipment such as trailers etc.
 
 
Principal Accountabilities:
 

• Efficient and effective management of the day to day operations of landside & airside bussing and the trolley operation for the airport
   
• Delivery of a service which drives continual improvement in NPS scores and enhances our reputation with passengers and stakeholders
• Leadership of a team of drivers, ensuring that the team perform well and feel engaged and included, via coaching, one to ones, performance management and welfare support 
• Delivery of H&S plans and processes, ensuring that the team are compliant and that a culture of H&S transparency is promoted
• Use of KPIs and data to drive efficiency in the operation, making on the spot decisions and changes to the operation where needed and seeking solutions to trends and longer-term issues
• Delivery of key customer transport projects and bespoke work, to deliver long term improvement within the team, including the support and delivery of the Customer Transport business plan and budgets
• Support the administration of any revenue generating schemes as required, on an ad-hoc or semi-regular basis
• Day to day operational decision making to deliver an efficient, effective and safe service
• Management of the operation via KPIs, driving short term and long term change
• Managing performance and engagement of the team, line management of circa 15 drivers

What will make you successful in the role?

• Demonstrable experience of managing in a fast-paced high-profile service within a regulated and/or unregulated environment
• Strong analytical skills and able to translate data to actions and outputs
• Excellent interpersonal skills with an ability to develop and sustain strong relationships with internal and external stakeholders
• Proven experience of delivering high engagement and empowerment of direct reports
• Proven ability in developing a high-quality safety culture
• A full clean UK Driving Licence is required
• Previous experience in a customer transport setting would be advantageous

 
 
PLEASE NOTE THAT COUNTER TERRORISM CLEARANCE IS REQUIRED FOR THIS ROLE. IN ORDER TO OBTAIN THIS CLEARANCE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS.

How do I apply?
 
Please submit your up-to date CV and a covering letter detailing how you meet the role criteria. Please submit your up to date CV to apply for this role – failure to do so may result in automatic withdrawal.

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf. Please note: you must have been in your current role for at least 6 months to be eligible to apply.

Unfortunately we will not be accepting applications from candidates who have been unsuccessful in an application for this position in the last 6 months.

This advert will close once sufficient applications have been received.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity