Summary

Landside Marshal

• London Stansted Airport
• Permanent
• Full Time - 12 hour shifts, (0600 – 1800, 1800 – 0600). Rotates over 10 weeks, with 2 flexi shifts.
• Salary - £23,433.50 rising to £25,522.73 following a successful 3 month qualifying period
• Additional shift pay allowance of 17.5%

Why STN?

Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. 

Benefits can include: 

• 6% company contribution pension
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts via company portal

The role

As a Landside Marshal at London Stansted Airport, you will ensure the smooth operation of the Meet & Greet (M&G) arrivals and returns yard, including the welcoming and marshalling of arriving passengers into arrival lanes, the guidance of M&G drivers into return spaces, providing passengers with all required information for a safe and smooth onward journey, whilst ensuring the yard / equipment is maintained to a professional standard. You will be responsible for flow management of the Express Set Down (ESD) on the Terminal Forecourt to reduce congestion and maintain the flow of traffic whilst providing directional information to passengers to both inner and outer lanes of terminal forecourt. You will ensure proper control and safe access for the general public, maintain continuous vigilance and escalate any concerns through the appropriate channels.

Accountabilities:

• Monitor the operation of automatic entry and exit barriers in the M&G yard area, report any issues to the appropriate channels.
• Operate the car park barrier system at M&G entrance (VCC), checking customer paperwork where ANPR not recognized, providing customers with lane information cards to hand in at reception.
• Ensure customers and returning drivers are parking in the correct spaces to allow for maximum capacity whilst adhering to Health and Safety standards.
• Conduct yard patrols as required to ensure smooth operational flow
• Assist with removal (skating) of incorrectly parked vehicles using GoJacks (training provided)
• Marshalling ESD (Express Set Down) to ensure a smooth flow of traffic is maintained whilst reporting abandoned vehicles, left luggage or any security concerns through the appropriate channels. Marshalling other car parks when required.
• To be a multi-skilled team member able to deliver all aspects of the car park operations and enabling our customers to receive world class service.

What will make you successful in the role?

• Excellent Verbal & numerical skills
• Organisational skills
• Ability to multi-task
• IT Literate
• Team working
• Experience of working under pressure in a fast-paced environment
• Problem solving
• Previous experience of working in a customer service role

We will close applications when we have recieved sufficient volume.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.

We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.

As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.

You can contact the team by emailing HR.Recruitment@MAGAirports.com

Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity