Call Centre / Admin Assistant

Location: Wallington

Salary: Depending on experience

Hours: 4 or 5 days per week to include Weekend Working

Salary - Depending on Experience

Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, birthday leave, enhanced family leave and company sick pay for eligible colleagues

Opportunities for further progression and training 

Full training will be provided on all our systems.

Experience would be desirable but not essential

In this role you will be our customers first point of contact when they call in, and will need to respond calls from our customers and complete Admin tasks relevant to this role

You’ll therefore need to be a natural when it comes to customer care – articulate, good with people, have communication skills, able to prioritise tasks, work independently, be self motivated, logical and provide the best levels of service possible.

In addition to basic clerical work, you will be required to deal with customers and be able to search information on numerous databases.  You will be required to book and reschedule appointments over the phone and face to face, respond to emails, problem solve where necessary, triage calls, diary/clinic management.

You will also need to spend time within the Optical Departments, learning how the teams / departments work. 

We’ll also be looking for an organised approach, and a good standard of education in written English and Mathematic, and confidence with Microsoft Office.

If you are interested, please click Apply as this vacancy will close once we have filled all available places. We therefore highly recommend early applications

INDR

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