International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

Are you a stickler for detail?

Do you like processes as much as we do?

Our Healthcare Administrators are responsible for the accurate and timely processing of requests from customers who are seeking access to healthcare

Key responsibilities

• Processing requests from customers seeking access to healthcare
• Process referrals received in accordance with the contractual requirements
• Be able to use case management system to process authorization requests. Be proficient in touch typing
• Proficient user of the internal management systems
• Proactively sourcing healthcare providers to support beneficiaries
• Provide an empathetic service to the TRICARE beneficiaries
• Maintain confidentiality of all patients and/or client information
• Understand relevant TRICARE policies and apply those to confirm benefit cover
• Sourcing appropriate healthcare provider for beneficiaries 

About you

• Previous or current experience working in a customer service environment
• High attention to detail is very important
• Team player
• You will have excellent communication skills, both written and oral
• Thrive in a process orientated environment
• Passionate about customer service and care

Benefits

• Warm, supportive, and open company culture
• Competitive salary and benefits
• Quarterly Bonus Scheme
• An opportunity to thrive in a global environment
• Remote working
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

#LI #EUROPE

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2023.