International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

The Network Services Liaison Officer is responsible for establishing the QTC VA Network in Italy, UK and Ireland. You will be analysing the market, exploring new commercial options and establishing and maintaining relationships with new providers. Maintaining market pricing and contract terms with providers will be key to the success of this role, you will also be responsible for educating providers on processes and performance requirements. The role is a fixed term contract for 12 months.

This is a front-line, customer-facing, customer advocacy role responsible for engaging with providers pre- and post- agreement, your main responsibilities will include the following

Key responsibilities

•    Identification, onboarding and managing new provider partnerships including price negotiation, collection of key information and ensuring a comprehensive understanding of provider preferences for participation under the programme. 
•    Ensure that provider data and credentials are kept updated on all internal systems.
•    Serve as a primary point of contact for the provider network.
•    Monitor assigned area against established network adequacy and access standards; track shortfalls through capacity tools.
•    Interact with Network Services, WorkSafe and Government Services to discuss network demands, validate network issues and resolve network gaps.
•    Develop a commercial network development plan in partnership with the Program Network Manager.
•    Deal positively with complaints via email and phone, assist with resolving escalated care issues; utilize resources to resolve escalated issues; document access to care issues.
•    Conduct operational and medical training as needed with providers; recommend future provider training.
•    Provide feedback / data and periodic status reports to management about claims processing, referral/authorizations
•    Manage day-to-day relationships and region-specific needs of assigned provider base.
•    Provide feedback and input to provider materials. Engage in regular provider visits across the region.
•    To attend supervision, training and meetings as and when required.

About you

•    Knowledge of local provider networks and business relationships between providers and beneficiaries 
•    Customer service experience and contract negotiating experience 
•    Previous experience within the healthcare sector, typically in a commercial provider management position.
•    Excellent organization, prioritization, delegation, adaptability and problem-solving skills
•    Fantastic attention to detail and strong negotiation skills, maintaining a sense of purpose overall.
•    Solid Technical Skills, Databases, MS Office, Outlook, Excel, MS Teams
•    Bachelor’s degree in business studies, administration or the Sciences
•    Fluent written and spoken Italian and English language skills

Benefits

-Excellent remuneration
-Structured career development track, with opportunities for progression and advancement
-Private healthcare, dental cover, pension scheme, life insurance, paid volunteering day
-Subsidised staff cafeteria and free tea, coffee, and fruit
-Discount schemes (Cycle2work, season ticket loans, gym discounts)
-Access to our Employee Assistance & Employee Support Programme
-Access to Chiswick Business Park Enjoy Work events

Additional Information:
• Some travel will be required, flexibility to work at other Intl.SOS locations as and when necessary

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.