International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

Are you looking for an opportunity to broaden your medical and clinical knowledge in a truly global team?
Due to the success and growth of our team, International SOS is currently recruiting a Coordinating Nurse to be based at offices in Chiswick Park, London. This is an office-based position, with no nightshifts. This is your chance to join a global team who strive for the best possible care for each and every patient.

Focusing on quality and excellent patient care, liaising with colleagues based in 27 different countries and utilising the company’s extensive global resources to provide outstanding medical assistance to patients and clients across the world.

Key responsibilities

•    Receiving calls from patients located anywhere in the world. Performing telephonic triage/holistic medical assessment (a great mix of primary care /complex medical emergency), providing risk-assessed evidence-based medical advice and medical direction to patients;
•    Providing pre-trip travel advice including assessment of pre-trip travel medical risks and advising on travel health and vaccination requirements;
•    Assessing medical standards of care in the patient’s location against international standards and providing guidance on fitness to fly
•    Coordinating medical care for patients anywhere in the world, interpreting medical situations with a tailored risk analysis of condition vs geographical location;
•    Directing patients to the best medical facilities in a specific location 
•    Liaising with international medical professionals to obtain medical information about patients, coordinate medical treatment and making recommendations on change/upgrade in care; 
•    Arranging medical evacuations and repatriations, either via commercial carrier (with medical escorts) or air ambulance 
•    The opportunity to act as medical escort for medical evacuation/repatriation 
•    Being involved in internal quality-improvement projects. 

About you

•    NMC registered with typically around 5 years’ experience in ICU/Emergency setting
•    Broad clinical experience in either travel / global health, public health, cruise ship, military nursing, humanitarian / NGO work 
•    Able to identify critical medical issues and act promptly to escalate and case manage 
•    Able to thrive under pressure in a fast-paced environment, adaptable and empathetic
•    Excellent telephone manner and technical skills (MS Word, Excel PowerPoint, Databases)
•    Proficient in written and spoken English language with good communication skills
•    Additional language(s) an advantage

Benefits

•    Remuneration £43,470 per annum depending on experience
•    Bupa health and dental cover, Pension scheme, Life assurance
•    3-month (fully paid) induction, coaching and preceptorship support
•    UK Resuscitation courses: ILS and ALS training and revalidation fully funded
•    Formal weekly medical education sessions to contribute to CPD qualification
•    Assistance with revalidation and reflection pieces and free access to the RCNi portal
•    7.5 hour shifts 07:00 and 23:00, mainly Monday to Friday 08:00 – 16:30
•    22 days annual leave increasing with service, option to buy additional leave, Birthday off, 5 days study leave, paid volunteering day 
•    Cycle2work, season ticket loans, gym discounts, childcare vouchers
•    Access to our Employee Assistance & Employee Support Programme
•    Experience the “Enjoy Work” entertainment and events at Chiswick business park  
 

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.