International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands your needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of your health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world - on land, at sea or in the air.

We currently have an exciting opportunity for a Security Specialist, Assistance, to join our outstanding team of security professionals based in our Regional Security Centre in Chiswick, London, UK.

Key responsibilities

As a Security Specialist, Assistance you will take up a fast-paced role providing and supporting the delivery of professional and effective security assistance services for clients of International SOS by addressing the global security threats and risk challenges, with a focus on Europe, West and Central Africa and Maghreb & Sahel.

•    Deliver high-quality security risk assessments, advice, and the coordination of security assistance on a profile and itinerary-specific basis to travellers, international assignees, domestic nationals, and client risk managers.
•    Receive and assess all security related calls and ascertain the assistance requirements of Intl.SOS clients.
•    Give security advice to callers, employers, employees and organise appropriate security assistance accordingly.
•    Contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.
•    Coordinate and oversee responses to security Requests for Assistance (RFAs), including the production of Plans of Action (POA) for specific client requirements.

About you

You will need the following for success as a Security Specialist, Assistance:

•    Proven experience in security intelligence or related field: military, government, NGO, journalism; academic studies.
•    Independent travel experience to countries including challenging risk environments.
•    Strong knowledge of the global political and security landscape, with a preferred focus on Europe, North & West Africa, Maghreb & Sahel. 
•    Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences in English.
•    Ability to critically analyse multiple streams of information under time pressure. 
•    Demonstrated experience in the application of risk assessments.
•    Strong IT skills including Microsoft Office Suite and other applications.
•    A degree or similar qualification in a field related to security, risk management, international politics or international relations. A Master’s degree in a similar field is an advantage
•    Proficiency in French, Spanish, Italian, German or another regional language preferred.

Benefits

What you will receive as a Security Specialist, Assistance:

-Structured career development track, with opportunities for progression and advancement
-A day’s leave for your birthday
-Private health care, dental cover, pension scheme, life insurance, paid volunteering day
-Some travel may be required, sometimes at short notice
-Access to our Employee Assistance & Employee Support Programme and Chiswick Business Park Enjoy Work events 

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.