Title: Technical Analyst

Function: IT

Location: Bolton

Hours: Hybrid

Salary: Competitive + excellent benefits package

This is an opportunity for an experienced Technical Analyst based at our Head Office located in Bolton. Here you will find our central IT department and key business functions that enable our sites and depots to make our great quality products. 

The Recipe

We are looking for a professional Technical Analyst with relevant experience to join our team. The successful candidate will have a positive, enthusiastic attitude and work ethic. 
 

The role will be based at our Head Office, with occasional travel to different sites where needed. The role itself involves supporting and maintaining Warburtons IT Infrastructure to support the business. As part of the role there is also a requirement to provide day to day IT support to 2,500 users across 28 sites via telephone, remote connectivity, face to face or email.

The Role

• Investigating and resolving problems and providing information about the systems and infrastructure. 
• Monitor and maintain the network and server infrastructure and identify any errors or faults.
• Providing advice or training to users about an application’s functionality, correct operation or constraints, by devising workarounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements
• Developing an understanding of IT systems used within Warburtons
• The resolution of incidents and problems including documentation of root causes and implementation of remedies.
• Perform proactive monitoring and raise improvement suggestions
• Highlight and implement process and system improvements
• Integrate new or enhanced products and services into the business including input into the design of Hardware, Network and Security elements
• Maintaining and updating various systems / roll-out / upgrades / implementations
• Project involvement

Essential Ingredients

• A background in IT support at Level 3
• Ability to learn quickly and demonstrate initiative
• A willingness to learn and expand IT skills, competence and professionalism
• An enhanced awareness of software and what can be achieved using different products.
• Ability to analyse and interpret information effectively, identifying and resolving discrepancies
• Prioritises and manages own workload to ensure tasks are delivered against stated deadlines.
• Is able to work within a team to help deliver common objectives.
• Strong analytical thinking and problem-solving skills, coupled with outstanding attention to detail
• Uses judgment to refer decisions to higher authority where appropriate.
• Good communications skills in English - both written and verbal is essential.

Extra Dough

At last and by no means least you will want to know what your bread is worth.

• A slice of the annual profits
• Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra weeks annual leave
• Award winning pension scheme
• Products you will love along with deals and discounts for you and the family through our Extra Dough website
• Continued investment in your personal development
• Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew!
• Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.