Job Title:       Resource Systems Support Manager
Location:       Any QinetiQ site

Package:       Excellent Salary + Benefits Package
Role Type:     Full Time / Permanent
Role ID:          SF16632

Role Purpose

The role purpose is to aid in the adoption of Resource Ops business systems, across QinetiQ’s disciplines. Identify best practice and share data insight to ensure continuous improvement with processes, tools and culture. The role will involve collaborating enthusiastically with a large stakeholder community across the UK, whilst operating as part of the Epicflow Business As Usual (BAU) high performing team.

Accountabilities of the Resource Systems Support Manager

•    Work with multiple stakeholders to ensure the aligned approach for embedment and continue a sustainable business rhythm.
•    Work with the RO Systems Leads and the IT Technical Team to triage and respond to system queries/issues on a timely basis.
•    Identify gaps and work with the RO Development Lead to identify solutions, contribute, review and update existing training and guidance documents, to reflect organisation changes, upgrades, or process changes.  

•    Support relevant training alongside the RO Systems Development Lead, e.g. Face to Face, Groups, Leaders, 1-2-1, virtual etc to support and enable system embedment in areas of the business requiring further guidance and knowledge on how to best adopt the Aligned Ways of Working (AWOW) methodology and the tool.
•    Identify conflicting data highlighted by Epicflow and work with the stakeholders involved, assisting where appropriate to provide guidance to resolve the issues or problems identified. (Examples of this could be Resourcing overload/underload, Project plan level of detail and Project movements not implement)
•    Work closely with Teams to ensure they are identifying issues within EF and have the knowledge to rectify them.
•    Review areas of the business data on Epicflow to identify improvements and work with them to effectively implement relevant guidance and processes.

Key Capabilities/Knowledge of the Resource Systems Support Manager
 

•    Confidence to identify issues and work with teams to rectify any problems using guidance material.
•    Ability to ensure that decisions are implemented in accordance with agreed plans and robust conversations to challenge accepted working practices.
•    Exhibit flexible and adaptable qualities to be a high performer in a dynamic environment. 
•    Adapts to changes in requirements and feels comfortable to seek guidance by exception from their Senior Manager on how to respond
•    Good organisational and communication skills to include a wide variety of different stakeholders.
•    Demonstrable negotiating and influencing skills with the ability to build strong relationships.
•    Able to rapidly assimilate a complex situation, identify and focus on the key issues to achieve a desired business outcome.

Essential Experience of the Resource Systems Support Manager
 

•    Level 3 education or equivalent experience with typically 3 - 5 yrs further experience working across a multifaceted team.
•    Experience of managing and allocating Resources.
•    Proven experience of interacting with a wide range of external and internal stakeholders and demonstrates strong and adaptable communication skills.
 

Desirable
•    Knowledge of Project Management, Project Delivery, Controls or similar
•    Efficient in problem solving techniques 

•    Ability to travel to multiple UK Site locations

Please note that all applicants must be eligible for SC clearance as a minimum. UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Benefits

• Flexible, adaptive working
• Generous holiday allowance
• Health Cash Plan, Private Medical Insurance and Dental Insurance
• Matched contribution pension scheme, with life assurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• Holiday Trading is a benefit that allows most employees to buy up to 5 days’ additional leave. 
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant
• Payroll Giving and Volunteering - helping charities and local community

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.