Job Title:       IT Support Agent
Location:       Farnborough, Hampshire
Package:      Highly Competitive Salary + Benefits Package  
Role Type:    Full time / Permanent
Role ID:        SF16944
 
Be part of the QinetiQ journey. Join us as an IT Support Agent at our Farnborough site where you'll be responsible for delivering planned or requested activities delivering a high quality service to our customers.
 
The role
As an IT Support Agent you’ll have a role that is out of the ordinary, providing 1st and 2nd line technical support via the phone, self-service portal and in person requests assisting in helping users solve the problem within an exciting environment.
 
Day-to-day, you’ll:

•    Provide 1st and 2nd line technical support via phone, self-service portal and in person requests.
•    Log, update and manage all calls relating to QinetiQ support of all software and hardware in the operational environment.
•    You will manage and safeguard the confidentiality, integrity and availability of the company and customer information.
•    You will liaise with third party suppliers handling QinetiQ VIP support calls in a professional manner.

This role is full-time based on-site in Farnborough, 37 hours/5 days a week Monday to Friday with staggered shifts between 6am to 8/8:30pm. This will consist of on-call support out of core business hours (including weekends and Bank Holidays) – where you will be expected to complete on-call for at least 1 week in every 6 weeks.

Essential experience of the IT Support Agent
•    The ability to be able to work autonomously resolving and supporting any level of queries.
•    Excellent communication skills and the ability to speak with all levels of seniority.
•    The ability to be able to demonstrate a good working knowledge of Microsoft Office and other IT applications.
•    Proven problem solving abilities.
 
Qualifications for the IT Support Agent
•    To have attained or worked towards a Level 3 NVQ or a CompTIA certification or provide evidence of recent relevant experience in a similar role.
 
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
 
Please note that all applicants must be eligible for SC clearance, as a minimum.
UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Benefits
•    Generous holiday allowance
•    Health Cash Plan, Private Medical Insurance and Dental Insurance
•    Matched contribution pension scheme, with life assurance
•    Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more.
•    Holiday Trading is a benefit that allows most employees to buy up to 5 days’ additional leave.
•    We are proud to support the Armed Forces community by honouring the Armed Forces Covenant.
•    Payroll Giving and Volunteering - helping charities and local community.
 

Why join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

You’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in an diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Read more about our diverse and inclusive workplace culture here.  

Joining QinetiQ offers you an opportunity to work on a broad range of interesting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.  You’ll receive a highly competitive salary and benefits package: our basic salaries are very attractive as we constantly review what’s happening in the market. The range of benefits that we offer include, adaptive and flexible working, generous holiday entitlements, Health Cash Plan, Private Medical Insurance and Dental Insurance and much more. 

About QinetiQ

As a company of over 6,000 dedicated professionals, we are a world-centre of excellence in research and development and act as a catalyst for fast-track innovation, offering outstanding experimentation facilities, and technical, engineering and scientific expertise. QinetiQ is made up of dedicated experts in defence, aerospace, security and related markets, all working together to explore new ways of protecting what matters most. Being part of QinetiQ means being central to the safety and security of the world around us. Partnering with our customers, we help to save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Come and find out how you can play a role.

Please note that many roles in QinetiQ are subject to national security vetting. Applicants that already hold the appropriate level of vetting may be able to transfer it upon appointment, subject to approval. A number of roles are also subject to restrictions on access to information that mean factors such as nationality, previous nationalities held and the country in which you were born may have an effect on the roles that you can be employed in.