Technical Account Manager (Fixed term)

Reports to:                Process Development Manager

Location:                   Leek, Staffordshire

Hours:                        36.25 (Office Hours)

Benefits:                    Free onsite parking, Generous annual leave entitlement, Matched Company Contribution Pension, Subsidised Staff Canteen, Company Shop offering discounts on Ornua products, Sports & Social Club, Staff Lottery, Discount on Bikes & Tech Scheme, Confidential Employee Assist Programme.

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years.

Are you a Technical Account Manager looking for the challenge of taking a mission driven organisation to its next level of success?

Ornua is actively seeking a Technical Account Manager to join our Technical department as we continue our growth trajectory. The Technical Account Manager will play a key role in; To provide Ornua Foods UK with a professional ‘best in class’ Technical Account Management function.  It is key that our technical systems are capable & in place to support & facilitate improvement for our customers. Our intention is to be the industry leader in technical standards for our chosen categories. Reporting to Process development Manager.

Why Ornua?

• Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.
• The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.
• Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Pilgrims Choice.
• Our co-operative ethos lies at the heart of how we do business as a purpose and values-led organisation, creating value for Irish dairy farming families.
• Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
• We invest in our people and foster a culture of continuous learning and improvement.
• Dynamic Working policy in place which facilitates flexible hours and hybrid working.
• Career Progression including Global Mobility opportunities.
• Comprehensive Benefits with regional specific offerings.

Why This Role Is Valuable:

As our next Technical Account Manager you will;

• Provide Ornua Foods UK with a professional technical account management function meeting all customer, business & legislative requirements.
• Work with all site cross functional teams on the technical aspects of bringing new products to market; this will involve supplier liaison & outsourced production of new lines as well as completion of specifications, trials and artwork.
• Build relationships with Customer teams internally and externally to move processes and procedures forward to ‘Best in class’ operation
• Drive Customer Quality Improvement plans for better KPI’s
• Protect & maintain strong relationships with all customers, suppliers & 3rd party manufacturers.
• Manage customers and brand portfolio from a Technical perspective.
• Ownership for technical aspects of delivery of new product launches.
• Fully familiar with all customer specification requirements & formats.
• Management of programmes to achieve improved shelf life & quality perception of Ornua Foods UK product range.

What You Bring To The Role:

• Demonstrable experience working in food manufacture.
• Computer literate with good working knowledge of Microsoft applications.
• Retailer / supplier liaison experience
• Attention to detail, ensuring quality and standards are met and reducing errors to a minimum are important factors
• Access to a vehicle for any customer visits required
• HACCP trained. Good standard of written & oral communication.

Ornua has ambitious growth plans and we’re building a team to help enable and accelerate that growth. We are looking for people who share our values, are curious, forward-looking, take ownership and work together to build a future for themselves and Ornua.

Would you like to make an impact?

To learn more, please visit Ornua at www.ornua.com

We are open to discussing full-time and part-time working options at Ornua