Customer Service Representative
Permanent

ROLE SUMMARY

We are currently looking for a Customer Service Representative to join our Customer Service team based in Dunfermline.

This growing multilingual team is responsible for delivering a world class experience to Optos’ Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem-solving skills are essential, as is the ability to effectively coordinate activities with several other departments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order Management of sales and service requests.
• Contract Administration/Management.
• Effective management of Customer complaints and enquiries relating to Optos service and products.
• Coordinate planning of Customer equipment installations and servicing visits by working closely with Field Service colleagues.
• Work with logistics and supply chain teams to drive open back orders to delivery, in accordance with Customer SLAs.
• Maintain Customer and product records throughout the sale or rental period.
• Build strong relationships with key Customers and Stakeholders to ensure that value is added at every opportunity.
• Communicate detailed information to Customers and internal stakeholders in a clear and concise manner.

MINIMUM QUALIFICATIONS

• Previous experience within an international customer service/operations or logistics environment is essential.
• French language speaker would be beneficial.
• Total commitment to providing an exceptional customer experience.
• Ability to work in a fast-paced environment and to be able to effectively manage multiple tasks across several business systems.
• Excellent attention to detail.
• Must be able to challenge others to deliver exceptional service to your customers.
• Excellent verbal and written communication skills.
• Proven problem-solving ability and significant commercial awareness.
• Good interpersonal skills with a consultative communication style.
• Good PC skills (MS Office applications).
• Team player.

BENEFITS

At Optos, we offer a highly competitive compensation and benefits package.

EQUAL OPPORTUNITIES EMPLOYER

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, age or protected veteran status.

If you feel you have the necessary skills and experience and want to join a great team, please click on the Apply button!