Job Title: Business Improvement Specialist x2

Contract Type: Permanent

Location: Edinburgh or Alderley Edge

Working style: Hybrid 50% home/office based

Closing date: 10th March 2024

This is a fantastic opportunity to join a newly formed team who’s purpose is to identify and unlock efficiencies across Royal London. You will identify and shape cost saving options and drive the delivery of the change. That might be working with existing squads or projects to influence them to deliver the chaange, or drive the change yourself, depending if the improvement fits into an existing change or not. 

In this role, you will have the opportunity to collaborate with cross-functional teams, implement innovative solutions, and drive positive change across Royal London for our customers and colleagues. 

About the role 

• Collaborate with cross-functional teams to develop and implement improvements to the way we do things 
• Identify opportunities, risks and improvements to the overall E2E process 
• Monitor and evaluate the effectiveness of implemented improvements and make necessary adjustments 
• Take ownership for the completeness and accuracy of E2E efficiency model 
• Develop and maintain Royal London’s business process improvement methodology in conjunction with colleagues to ensure it fits into the wider way we prioritise, design and deliver change 
• Train and educate team members on new processes or procedures, share best practice and be an advocate for efficient design and reuse 

About you 

• A curious mind and creative problem solver with thirst for learning, innovation and trying new things 
• Resilience in the face of any resistance to new ideas and ways of doing things 
• Logical, attention to detail alongside big-picture strategic thinker 
• Someone who can bring clarity and order to ambiguous, unstructured business problems 
• Ability to analyse a business problem, considering all the moving parts of the full end to end and identify improvements at strategic level 
• Knowledge of business re-engineering principles and Root Cause Analysis 
• Experience of technology driven process improvement technologies, including automation, robotics, machine learning, artificial intelligence 
• The ability to translate business and customer outcomes into solutions 
• Strong commercial acumen with an appreciation of commercial impacts of potential solutions in a 3rd party supplier landscape

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.