Job Title: Research Insight Manager

Contract Type: Permanent  

Location: Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 15th March 2024

We are looking for an Insight Manager to join the Research Team within the UK Customer Insight function where you will play an important role in shaping the strategy and direction of an insight-led business.

You will be part of a high performing, in-demand team that uses primary and secondary research to generate actionable recommendations for all areas of the business.

Your role will require you to manage and oversee projects that are both quantitative and qualitative in nature with a strong focus on stakeholder engagement and influencing.

About the role

• Align with individual business areas to help them shape their insight needs for the year and prioritise delivery.
• Manage and deliver high quality primary research projects that meet the needs of the Group with clear and actionable recommendations.
• Optimise the value of our existing primary and secondary research, creating well-structured insight reports to answer regular business questions, making these accessible across the Group to minimise additional spend. 
• Manage project timelines, budgets, and stakeholders effectively and gain consensus on insight recommendations.
• Mentor, develop and support Insight Consultants, share best practice and delegate effectively to help create a pipeline of talent. 
• Develop suggestions for new programmes of work and suggest improvements to existing programmes and processes to ensure we are commercially efficient and able to deliver the best quality insight.

About you

• A broad knowledge and understanding of the financial services industry.
• Excellent influencing skills at all levels.
• Driven, self-motivated and adept at motivating others.
• Ability to work independently without direct supervision.
• Ability to identify, articulate and communicate in an impactful way the key conclusions from insight projects.
• Demonstrable capability in running of qualitative research projects and sessions.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise  to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.