Job Title: Team Manager

Contract Type: Permanent

Location: Alderley Park

Working style: Hybrid 50% home/office based

Closing date: 31st March 2024

We are currently looking for multiple Team Managers to join us across Group Technology Operations. In this role you will be supporting a team that will sit within Consumer, Long Standing Customer and the Income Release, Retirements and Transfers Out teams, who are tasked with a variety of processes on a day-to-day basis. As Team Manager you will lead the way and develop your team's skills and confidence, allowing them to take ownership of customer/IFA and employer queries, and provide consistently positive solutions.

You will support your team to deliver key company and department objectives through coaching, 1:1s and setting out clearly defined objectives to allow them to reach their full potential.

 About the role

• Manage workflows & demand, ensuring that productivity, quality and efficiency levels are met.
• Direct and drive a continuous improvement culture within the team.
• Coach, develop and support individuals to deliver the best outcomes for customers.
• Team/department planning and priority setting. Including planning & forecasting of resources and demand where required.
• Manage the performance of individuals through active objective setting and regular performance review.

About you

• A broad knowledge of the financial services industry and the legislative / regulatory framework, ideally within the Life and Pensions space.
• Proactive, personal drive and enthusiastic.
• Ability to self-manage, organise and prioritise workload.
• Excellent understanding of customers, what matters to them and how we communicate to meet their needs.
• Proven capabilities in driving continuous improvement, encouraging ideas and Consumer Duty outcomes.
• Experience of monitoring incoming demand, planning, forecasting & reacting to ensure resource to meet customer demand.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.