Job Title: ServiceNow Technician

Contract Type: Permanent

Location: Alderley Edge

Closing date: 24th March 2024

We are seeking a dedicated and experienced ServiceNow Technician to join our team at Royal London. As a ServiceNow Technician, you will play a vital role in providing technical support and maintenance for the ServiceNow platform, ensuring efficient operations and effective IT service management. You will have the opportunity to collaborate with cross-functional teams, troubleshoot and resolve technical issues, and contribute to the continuous improvement of our IT services.

Using modern software development practices, patterns, and tools; the successful candidate will join a team building, running, and maintaining a variety of products within the key workflows of the ServiceNow platform, which are internal and external users.

You will be given the opportunity to grow your career within a team focussed on promoting internal career progression. This role contributes to our purpose: Strengthening the mutual choice for customers.

About the role

• Participates in the development and design of technical solutions, managing own workload.
• Takes responsibility for ensuring that all code meets Royal London Group standards, guidelines, and quality gates for given technologies.
• Encourages close collaboration with other team members.
• Takes an active role on the transfer of knowledge and sharing of experiences relating to own area of technical expertise at practice level.

About you

• Basic technical knowledge of one programming language gained from either practical experience or previous training/education.
• Ability to work as part of a team.
• Willingness to learn the full software development lifecycle.
• Previous training/experience with ServiceNow would be advantageous however training will be provided.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.