Job Title: Senior Telephony Account Manager (Pensions)

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 29th March 2024

This is a fantastic opportunity for a Senior Telephone Account Manager to join Royal London in a key role delivering agreed new business targets from a strong panel of Intermediaries, ensuring Royal London is recognised as having market leading propositions.

The successful candidate will be joining an experienced team who protect and develop Royal London’s mutually valued relationships in the UK financial advice market, and you will be based 50% at home and 50% in our Edinburgh office.

With a strong customer focus, we will extend our reach into all distribution channels and platforms through which consumers access long term savings and pension products.

About the role

• Deliver personal sales targets from a panel of Intermediaries and develop new Intermediary relationships, growing the panel through building strong relationships.
• By developing strong consultative led business relationships, you will champion Royal London’s propositions, representing Distribution in front of external customers.
• You will collaborate with colleagues across the business to maximise opportunities for profitable new business production, providing meaningful insight to help develop our proposition and ensuring it meets the evolving needs of customers and financial advisers.
• Deliver sales presentations to Intermediaries promoting new and existing sales opportunities, using these sessions to broaden and deepen our reach to customers.
• You will become a trusted partner to your panel by adding value, improving outcomes, and ensuring a smooth, efficient, and professional sales process guided by consumer duty principles.
• Support and follow-up central sales campaigns and Strategic Partnership events, aligning with colleagues and resources to maximise profitable new business production.

About you

• A strong understanding of the competitive landscape to ensure that Royal London remains a 'partner-of-choice' and proactively identify ways to create new relationships.
• Experience within an Account Manager or Business Development role with a successful record in Financial Services is essential.
• Ability to deliver sales through a consultative approach using strong verbal and written communication.
• The knowledge to discuss and debate industry issues, technical and legislative updates, with the ability to present these in a competent and influential manner.
• Level 4 qualified or equivalent or a desire to meet them within the required timeframe.
• A proven history in establishing rapport and building strong relationships in a face-to-face or video conferencing environment

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.