Job Title: IT Supplier Relationship Manager

Contract Type: Permanent 

Location: Edinburgh, Glasgow, Alderley or London

Working style: Hybrid 50% home/office based

Closing date: 7th April 2024

As the IT Supplier Relationship Manager, you will be responsible for the strategic management of partner relationships and ensuring the successful delivery of IT products and services.

You will play a crucial role in maintaining strong relationships with our partners to deliver a structured supplier management framework, covering supplier performance, risk, cost, value, and relationship considerations.

This is a particularly exciting time to join a well-respected Procurement team who are helping to deliver Royal London’s strategic outcomes and ambitions across a number of change programmes, driving the fullest commercial value from our partner relationships and new procurement opportunities. 

About the role

• Drive significant cost, risk, performance, and relationship value generation from best-in-class end-to-end supplier management.
• Develop and maintain Tier 1 and Tier 2 supplier account plans to include revenue targets, continuous cost and service improvement plans, risks/issues, potential growth/change, contractual and regulatory requirements, contingency and exit plans.
• On-going pro-active review of existing contractual arrangements, working in collaboration with category business executives and service owners.
• Lead the supplier relationships, providing regular updates on Royal London’s strategic priorities and targets to build enduring partnerships.
• Provide an escalation route for supplier non-compliance and invoke / manage appropriate contractual provisions.

About you

• Significant experience in supplier management, preferably within financial services but not essential
• Strong commercial knowledge and negotiation skills, from service optimisation through to leveraging third party relationships to maximise business benefit
• Excellent written and verbal communications skills, with substantial experience of working with a wide range of internal and external stakeholders
• Great collaborator, with proven ability to effectively challenge and influence business stakeholders
• Experience of coaching and developing others in a continuous improvement environment
• Experience in a technology focussed role would be beneficial

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.