Did you know the length of Severn Trent’s water main pipes would wrap around the world just over once? Well, now you do.

It’s a big network, and a big responsibility. Every day 8 million people from Scunthorpe to Stroud rely on us to bring them clean water at the turn of a tap and take away their waste in one flush.

From planning, to digging, to inspecting we welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

EVERYTHING YOU NEED TO KNOW  

We have an exciting opportunity to work within our customer operations department and become part of our Customer Strategy & Experience team as a Bopps Team Manager. Within this role you’ll take charge of leading, inspiring, and motivating a group of talented Team Leaders and advisors. You will be responsible for ensuring an exceptional customer experience by offering expert support and guidance to customers facing private pipework leaks. Not only will you play a pivotal role in achieving our leakage reduction targets, but you'll also do so with an eye on cost efficiency.

This position will allow you to explore innovative ways to enhance performance within your area while aligning with our overarching objectives. Utilize comprehensive performance data from your team and others to foster a culture of continuous improvement and drive excellence forward.

Please note there will be a standby involved supporting our customers and operational teams with customer impacting events. This will be around 1 week in 7.

Ready to make a meaningful impact while leading a team to success? If so, please read on…

WHAT YOU’LL BRING TO THE ROLE 

Experience of managing call centres with the ability to lead and inspire diverse teams by providing clear direction, setting appropriate standards of behaviour and motivating and empowering others would be advantageous. This role will be customer facing so it is essential that you have strong written and verbal communication skills with the ability to influence and present information in a clear, logical and informative way. Having good analytical, facilitation and problem solving skills with the ability to understand Management Information and solve problems on a daily basis is also desirable.

You’ll be collaborating with various teams across the business, therefore, good interpersonal skills would be of value. A good understanding of systems such as SAP/ Target would also be favourable.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU  

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family: 

• Salary: Competitive 
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance) 
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) 
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate 
• Electric vehicle scheme and retail offers 
• Family friendly policies 

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.