Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.  

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.  

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

EVERYTHING YOU NEED TO KNOW   

We have an exciting opportunity for someone to join our Field team as a Metering Administrative Assistant.

You’ll be responsible for ensuring all Metering Field administrative tasks are managed and completed efficiently and effectively. To help support the team’s performance and contribute to the customer experience including a reduction in cost to serve and contributing to our department targets and business ODI’s.   

You’ll need to be a good team player and share the ethos of striving to work in the best team environment you can.

This role requires you to work Monday - Friday 8:00– 16:00

That’s right, set shifts and no weekends!

 WHAT YOU’LL BRING TO THE ROLE  

 The key accountabilities of this role will include:

• Proficient in excel and other Microsoft packages as these will be used daily.

• Completion of quality checks on meter reading and field jobs. Identify issues and report to manager.

• Responsible for booking meetings, rooms, and completion of next steps.

• Maintain asset register and stock levels, including equipment and meters.

• Responsible for producing the weekly Metering communication (The Flow).

• Maintain the Metering Field Complaints tracker.

You will have Excellent customer communication skills – ability to discuss challenging situations remotely and communicate to progress a job to resolution

You’ll need to be proactive and have the right attitude to work as you will be working in a fast moving, demanding target driven environment.

 The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.  

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?  

WHAT’S IN IT FOR YOU   

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.

We have a range of benefits that recognise great work, and award-winning training to help you reach your potential.

And we’ll also help you play your part in looking after the environment and the communities where we live.  

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:   

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)   
• Annual bonus scheme (of up to £1,500 per annum based on company performance)   
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)   
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate   

• Dedicated training and development with our ‘Academy’   
• Electric vehicle scheme and retail offers   
• Family friendly policies   
• Two volunteering days per year   

 WHAT’S NEXT  

 We can’t wait to hear from you.      

If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media.   

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!