Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch. 

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

The Workforce Planning & Optimisation function within Severn Trent is a critical part of our Field and Contact centre operations and they have a new opportunity to join the team as a Schedule & Delivery Team Leader.

The objective of the role is to lead and develop a team of front-line staff as well as being a technical expert for all things planning!

You’ll ensure the delivery of an effective and efficient work schedule for all planned and reactive work, making the best use of resource available and maximising productivity. You’ll make sure your team plan and communicate to our customers and operational colleagues within targeted timeframes.

This team is a high-volume and faced paced function and you’ll need a keen eye for detail and right first-time attitude, even when dealing with repetitive tasks.

As the team leader, you’ll be focused on managing an effective team, ensuring the highest standards of service are always delivered to our customers, ensuring all our performance and regulatory requirements are met and stakeholders are delighted in what we do.

You'll be based in our Pride Park site where you’ll be able to park for free or get to with ease with loads of local travel options. You’ll work within alongside our 320 strong Workforce Planning & Optimisation Team based across two Derby sites, who all love what they do.

In this role, you will be supporting our field operatives, and so we’re looking for you to work between a working window of hours 06:30 – 20:00, on a 8 week rota, working 1 weekend in 8. There are 3 types of shifts within the rota:

• Morning shift – 06:30 – 14:30 (1 week in 8)
• Afternoon shift – 08:00 – 16:00 (6 weeks in 8)
• Evening shift – 12:00 – 20:00 (1 week in 8)

WHAT YOU’LL BRING TO THE ROLE

We’re looking for someone to lead and inspire their team so someone who has led a team before or has mentored and coached others would fly in this role.

You’ll need to be performance savvy and able to engage and coach your teams to continually refine and improve their performance. You’ll have the opportunity to improve the Workforce Planning & Optimisation team by identifying better ways of working and be part of delivering that change.  

Workforce Planning & Optimisation is a high energy, proactive function and you must be able to balance priorities and workload demands ensuring that we plan the optimal schedule for our field operatives and technicians and then support them to ensure that the plan is delivered.

Multi-tasking and the ability to think creatively and innovatively to achieve our plans is essential. You’ll use challenges and grow them into opportunities of improved ways of working is essential. 

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.  

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you? 

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. 

With that in mind, here are just some of our favourite perks that you’ll get being part of the Seven Trent family:  

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off paid for any maternity and adoption leave)
• Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.  

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.   

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.