Here in Technology our mission is simple – deliver and maintain secure and stable IT services, maximising value to our business.  

Dig a little deeper and you will find a living, breathing department, of highly talented individuals and teams, buzzing with energy, ideas, and enthusiasm. Who are always interested in learning new, innovative, and exciting ways for us to aid our business colleagues, and ultimately our customers experience.  

Collectively, we provide a critical national infrastructure to millions of customers in our region, so the only question is why wouldn't you want to be part of that? 

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

EVERYTHING YOU NEED TO KNOW

Here at Severn Trent, our Software Analyst’s primary role is to support, configure, test, and maintain our ServiceNow system, which is used by the whole business.  In this role you will be working closely with Application Managers, Architects, and IT Operations to ensure that the system runs smoothly and any issues are detected and fixed. As this is a system used by 10,000 colleagues, we’re looking for you to have a strong technical knowledge as well as great interpersonal skills to drive & thrive in a fast-paced, secure environment.

In the role, you’ll be contributing to the implementation, governance, and support of numerous applications and you’ll be responsible for analysing and testing new or updated application features, diagnosing, reporting application issues.  As part of a dedicated team, you’ll work to deliver solutions that meet the needs of the business users, while promoting continuous improvement.

Other key accountabilities include: -

• Proactively engage in Customer Service Requests and ensure their resolution in coordination with the team.
• Maintain a stable and supported environment, applying patches and upgrades as required.
• Investigate Incidents within SLA and update key users on the progress.
• Conduct initial Root Cause Analysis (debugging) of application problems and escalate as needed.
• Participate in documenting changes, processes, and operating procedures for Applications and contribute to the STW repository.
• Identify and propose solutions to Bugs/Problems in our application landscape.

WHAT YOU’LL BRING TO THE ROLE 

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We’ll be looking for you to have experience in a Software Analyst role or similar ideally with a working knowledge of ServiceNow.  Experience within a Software Development environment will be a real advantage for you as will understanding the Software development lifecycle.  A familiarity with delivery methods such as SAFE (Agile) and Waterfall will be advantageous and a enthusiastic attitude and willingness to learn

new technologies and skills will be welcomed.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)  
• Annual bonus scheme (of up to £2,250 per annum based on company performance)  
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)  
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate  
• Dedicated training and development with our ‘Academy’  

• Electric vehicle scheme and retail offers  
• Family friendly policies (including, a year off fully paid maternity and adoption leave) 
• Two volunteering days per year  

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails. 

And if this has sparked your curiosity, and you're wanting to find out even more, search #LifeAtSevernTrent on social media.