Hello, we’re Severn Trent Services, a commercial arm of the Severn Trent Group. We monitor and look after water systems as part of legionella control and provide water treatment services. We are now recruiting for a Customer Service Engineer to join the team, supporting the Nottingham area

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. 

EVERYTHING YOU NEED TO KNOW

As a Customer Service Engineer, you will deliver a high level of customer service whilst meeting health & safety compliance. You will provide the Severn Trent Services client base with Contract Management, Service Support, Specialising in Water Hygiene related activities such as Water Compliance related to Water Hygiene and Water Treatment.

Some of the other key accountabilities will be:

• Identify, Develop and maintain relationships in relations to those clients within the geographical patch and renew and secure growth business associated with allocated client base.
   
• Carrying out water monitoring and associated tasks in line with ACoP L8 and completion of all required documentation to ensure compliance and legislation.
   
• Providing support to both customers and colleagues with technical input where required and carry out Hazard/Risk assessments as required on each individual site.
   
• Carry out chemical analysis and verification checks of boiler, cooling and process waters, including any sampling requirements for both chemical and microbiological analysis.  

This will be a start from home role, with travel across your allocated region as required in one of our company vans, for this reason you will need a Full UK driving license. 

WHAT YOU’LL BRING TO THE ROLE 

Our new Customer Service Engineer would ideally have:  

• Experience within Water Treatment Industry, sampling analysis and dosing of boiler, cooling and closed systems.
• Ability to work alone in a multi-site capacity.
• Knowledge of both Domestic and Industrial water systems
• Computer & smart phone literacy

It would be useful if you had a working knowledge of the applicable legislation and guidance material (ACoP L8, HTM: 0401, Water Regulations, BS 8580), but isn’t essential as we provide full training to all staff from Day 1

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight. 

WHAT’S IN IT FOR YOU  

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent Services family.

• Salary £30,000 - £34,054+ yearly bonus
• London Weighting allowance where applicable 
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme of up to 15% of your annual salary, (based on company performance, eligible from 2024)  

• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%, that’s right a 22.3% pension!) 
• Sharesave– the chance to buy Severn Trent Plc shares at a discounted rate

• 24/7 access to a virtual GP for any of your dependence under 18
• Employee Assistance Programme to support your wellbeing
• A whole host of offers and savings with high street retailers
• Flexi-benefits to suit the needs of you and your family
• Dedicated training and development with our ‘Academy’
• Electric vehicle salary sacrifice scheme
• Family friendly policies 
• Two volunteering days per year 

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.

If your curiosity has been piqued and you're wanting to find out even more, search #LifeAtSevernTrent on social media. 

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!