£38,296.00 -£43,778.00 

+25% shift allowance 

Base

Closing Date 

South East Hub

23:59 - 10th March 2024

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.

What you’ll be responsible for

As a Water Assets Controller you will be a focal point for these assets, both in and out of hours, and will be responsible for monitoring critical asset parameters, adjusting flows and system pressures where appropriate and escalating any issues promptly to the relevant teams. You will work alongside other team members who handle telemetry and security alarms and will support them with triaging issues, determining when site attendance is required and ensuring issues are resolved and risks mitigated. You will work closely with Water Production, Distribution & Operational Response teams. You will also:

• Monitor all key DCWW Water assets across all of Wales & the parts of England we serve (WTWs, SRVs and Trunk Mains systems) through use of multiple corporate systems and tools. 
• Enable the efficient operation of our water networks through executing actions & delivering planned operations, taking water resource/abstraction/operational restrictions, WTW available capacity and cost into consideration. You’ll be authorised to carry out certain operational actions such as adjusting pressures, flows and WTW output in order to maximise efficiency and ensuring maximised storage retention across the network.
• Undertake operational decision making with regards to capacity management in the event of a works outage. You will carry out initial triage, determine what action is required and put actions into motion. Depending on the circumstance you will need to undertake remotely controlled operations (in line with pre-agreed plans / operating instructions), liaise with Production teams, or escalate to Shift Managers. 
• Support the Operational Response team in ensuring that SRV levels and Water Production outputs are considered during events / incidents. You will undertake/coordinate operations to maximise storage, protect water quality and customer supplies.
• Support planned works being undertaken on the Treatment Works and Network through involvement in planning calls and delivery of work. You will be required to monitor and build storage ahead of planned works and support remotely with the delivery via managing the output of assets. 
• Proactively intervene to manage SRV levels through remote control of Water Pumping Stations and control valves where required and in line with approved plans. You’ll ensure that appropriate investigation and escalation occurs where any anomalies are detected, or triggers are breached.
• Support the Alarm Response team with monitoring, interpreting, and processing all alarms, ensuring a highly responsive service and appropriate level of response is provided at all times through effective, timely decision making. 
• Work closely with Operational teams in Production and Distribution to build a robust understanding of our water networks and you’ll support the development & delivery of proactive plans to reduce cost, including running Triad Avoidance and Peak Energy Tariff Avoidance schedules.
• Ensure that all actions and decisions made are recorded appropriately in corporate systems and incident logs. 
• Track and monitor all works outages and SRV issues – support the route cause analysis and ensure repeat issues are logged and fed back to the operational teams for resolution. 
• Track tactical demand and capacity to support Unplanned Outage and PWPC metrics.
• Proactively support the delivery of alarm optimisation and other operational strategies.

Who you’ll work with

Internal
•    Operational Response & Operational Control Hub teams
•    Water Production teams
•    Water Distribution teams
•    Water Resources team
•    Water Network Alliance
•    Water Services Science teams
•    Operational Services teams
•    Bronze, Silver and Gold Managers
•    Other departments associated with the delivery of projects

External
•    Regulators – NRW, Environment Agency.
•    Emergency Services.
•    Alliance Partners / Contractors
•    Telemetry/Security Systems providers
•    External contractors, such as Telecoms providers (Eg BT)

About you

Knowledge, Skills and Experience

• Strong operational experience across Water, with a solid foundation of understanding across water production and distribution. Minimum of five years water operational experienced required.
• Experience of analytical work including understanding of trends, triaging assets and fault finding across water.    
• Good organisational skills with the ability to work under pressure and prioritise effectively
• Able to deal with external stakeholders in a professional manner promoting a positive image of DCWW at all times
• A team player who understands the importance of ownership and accountability.
• Display a strong customer service orientation 
• The ability to develop positive working relationships across the Water Distribution and Production management teams and wider organisations.
• Effective communication skills and ability to undertake and communicate appropriate monitoring or remedial actions as per pre agreed processes.
• PC & systems literate, including ability to undertake telemetry analysis
• A scientific, engineering, or analytical background with ideally minimums of 5 years time served in an Operational Role

Good to know

• You will be based in a modern control room at our Linea office in St. Mellons. You will participate in an annualised hours shift team, working a 24/7/365 shift rota. The shift rota gives great work/life balance, and you will be rewarded with ample rest days and an annualised shift allowance of 25% in addition to your salary. Working in close collaboration with front-line Operational teams to deliver the best possible service to customers.  

• You will be working 12-hour shifts, typically 4 on 4 off, with 2 early shifts (6am - 6pm) followed by 2 late shifts (6pm - 6am).

For further details contact Recruitment quoting the job title and reference number - Recruitment@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
•    Option to buy additional annual leave up to 5 days per year
•    Enhanced employer pension contributions – Up to 11% employer contributions
•    Enhanced family friendly policies
•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Free on-site parking at all our sites
•    Discount off all Welsh Water visitor attraction centres and gift shops
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.