Base

Closing Date

South East Hub (Linea, St Mellons)

23:59 - 10th March 2024

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along. 

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work. 

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life! 

Discover the difference Welsh Water can bring to your life.

What you’ll be responsible for

We do everything we can to make sure that our WwTW’s and networks run smoothly 24 hours a day, seven days a week. Sometimes, events happen that are outside of our control, and this is when our Control Hub can really make a positive impact on our business. 

As a Waste Response and Data Technician you will identify any issues which have the potential to impact customers, the environment or require urgent response. You will identify and mobilise the appropriate front-line response and support them with direction and coordination throughout the event to completion.

• Monitoring multiple data sources to identify issues on Wastewater assets and networks which are impacting / may impact on Wastewater performance metrics. Examples include asset alarms, cello alarms, asset performance data, regulatory, stakeholder and customer contacts. 
• Manage all Customer and Regulatory reported pollutions across our operating area, liaising closely with Pollution technicians, Natural Resources Wales and the Environment Agency (England), through to closure of incident. Ensure all responses are compliant with regulatory and internal targets.
• Utilise corporate systems and asset information to triage and identify asset and network problems, identify whether an AGA/BGA site visit is required and coordinate operational response. Our operational response will focus on ensuring that pollution incidents are resolved as quickly as possible, whilst ensuring that data is captured to support pollution outcomes. 
• Monitor the Real Time Spill Map, undertake impact assessments and ensure appropriate response is coordinated from the centre. Escalation will be required in line with agreed incident response triggers and provide technical information to AGA/BGA teams to respond as appropriate.  
• Coordinate the delivery of pollution response plans to prevent / mitigate discharges / spills affecting the environment. Examples include sewer jetting, pumping station / WwTW maintenance, tankering, sending environmental notices and sampling. 
• Work collaboratively with the Customer Resolution team and schedule waste network teams to respond to sewer flooding incidents. Liaise directly with customers to keep them updated on our response.   
• Update corporate systems with required asset information relating to our timely response and accurate pollution reporting within the business.
• Track pollution impacting discharges and spills during events to allow for real-time reporting. Support any post-event analysis to ensure that reporting is accurate. 
• Liaise directly with the Pollution Prevention Technicians ensuring that all procedural requirements to mitigate pollutions are met. 
• Provide information for regulatory reporting of pollution events/incidents (i.e., NRW/EA notifiable incidents) both for initial notification and further detailed reports. Participate in the Post Incident Review Process (PIR), carry out analysis post-event’s and provide information to ensure that any lessons can be learned and improvements made. 
• Collaborate with front-line Operational teams to ensure that any learnings from events are captured, improvement plans are developed, and relevant asset information is updated.
• Support the Operational Response Managers & Control Managers in compiling shift update / hand over reports which will be available to the wider business. 
• Participate in a standby rota and undertake any other duties that may be required to meet business needs.
• Assist the OR and OC teams by covering workstations as required to deliver 24/7 service, minimise disruption and support colleague wellbeing.
• Undertake any other duties that may be required to meet business needs.

Who you’ll work with

Internal

• Operational Response & Operational Control Hub teams
• Wastewater Network Teams
• Wastewater Treatment Teams
• Retail / OCC
• Operational Services teams
• Telemetry/Security Systems teams
• Bronze, Silver & Gold Managers
• Other departments associated with the delivery of projects

External

• Customers
• Regulators – NRW, Environment Agency.
• Emergency Services.
• Alliance Partners / Contractors

About you

Knowledge, Skills & Experience

• Substantial experience in a technical, analytical or decision-making role, preferably in the Water sector. Scientific, engineering or analytical background
• Good IT and technical skills are essential. 
• NVQ Level 2 or higher, BTEC, ONC/HNC qualifications in STEM discipline or equivalent operational experience
• Ability to effectively assess, evaluate and prioritise potential outcomes to inform decision making.
• Ability to pay close attention to detail, be challenging and rigorous, to ensure the correct level of accuracy is maintained
• Ability to conduct analysis from large, complex data sources, arrive at a credible conclusion and advise on an appropriate course of action
• Good organisational skills with the ability to work alone, under pressure, and prioritise workloads
• Able to deal with external stakeholders in a professional manner promoting a positive image of DCWW at all times
• A team player who understands the importance of ownership and accountability.
• Ability to develop positive working relationships across management teams and wider organisation in order to develop a collaborative working environment.

Good to know

• Display a strong customer service orientation
• A high standard of PC & systems literacy
• Effective communication skills

Those working the 24/7 pattern will be working 12-hour shifts, typically 4 on 4 off, with 2 early shifts (6am - 6pm) followed by 2 late shifts (6pm - 6am). This pattern is accompanied by a 25% shift allowance, with annual leave and bank holidays built in.

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes 
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on high street & online shopping
• Cycle to work scheme/Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family
• Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity
• 20% off all Welsh Water visitor attraction centres and gift shops
• Flexible working patterns
• Several internal employee networks including Embrace, LGBT+, Neurodiverse, Disability, Women of Welsh Water, Parents, Wellbeing and many more...
• We also recruit our own volunteer Wellbeing Champions (on an annual basis) - successful recruits will receive full i-act and StRaW training

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

INDHP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.