£47,251.00 -£55,520.00 

+25% shift allowance

+£5k car allowance

Base

Closing Date 

South East Hub

23:59 - 10th March 2024

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along.

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work.

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life!

Discover the difference Welsh Water can bring to your life.

What you’ll be responsible for

As Operational Response Shift Manager, you will be the operational lead for the Operational Response Team for that shift, having operational oversight of all events and incidents managed by the Response Team.. You will need to be a strong Operational decision maker, with extensive experience in the management of operations and incident/event management.

• Responsible for Health and Safety of the shift team. Implementing the management framework, procedures and monitoring plan for the team. Ensuring compliance with statutory & legislative requirements.
• Act as initial escalation for all incidents and support the team in triage, planning and resolution of incidents. Coordinate the team to ensure effective response to multiple events which may occur simultaneously. Sign off risk assessment/method statements developed by the team and support local operational managers by overseeing delivery of planned work out of hours.
• Ensure any activities carried out or instructed by the team are accompanied by Risk Assessment/Method Statements adhering to all Safety, Quality and Public Health requirements. Support and direct field teams to ensure activities are undertaken are in line with health & safety procedures, ensuring safety and quality are at the forefront in work carried out.
• Carry out effective line management of teams working within the shift, including 121s, team meetings and performance management duties if required. 
• Escalate and engage Silver/Gold incident managers as required to ensure operational incidents are effectively managed with the right level of governance and in line with Security and Emergency Measures Direction (SEMD) requirements. You will make decisions and manage events where they fall in line with agreed thresholds of approval, and within agreed parameters. 
• Work alongside Operations Support functions to support implementation of strategies to improve operational response efficiency. Undertake performance analysis and identify areas of improvement, both in terms of Operational Response, and in terms of assets, systems, and processes to maximise efficient response.
• Coordinate planned activities with operational teams to ensure consistency of planning and to ensure risk is managed. Be a conduit link between operational departments to ensure resource is effectively managed when undertaking planned work (especially out of hours)
• Continually review asset and team performance and identify appropriate and timely intervention to prevent failures, maintain security of supply and maximise cost efficiency.
• Ensure accurate logs are taken by the team and that all regulatory required evidence is collated during events. Ensure all regulatory external liaison is completed where required during incidents (e.g., notifying regulator of pollution events/notifiable incidents and providing supporting data)
• Act as support to Silver and Gold Standby Managers in the event of large-scale incidents, supporting with Situational Reporting, resource and welfare management, logistics and operation of assets as required to ensure customer impact is minimised.
• Work with local operational teams to review incidents and support in identification and escalation of repeat events to improve Asset resilience.
• Compile shift reports and ensure all information is adequately transferred between shift teams to ensure continuity of service
• Ensure all incident response is managed in line with business continuity plans, Incident Response Manuals and in line with SEMD procedures, following appropriate levels of escalation in each of these instances to ensure SEMD is fully complied with. Additionally, event preparation and highlighting areas of vulnerability for future business continuity will be essential to ensure operations can continue even in extreme events.

Who you’ll work with

Internal

• Control Hub team
• Response Pod and Distribution Teams
• Water Production Teams
• Water Services Science 
• Water Network Alliance
• Water Engineering / Leakage
• Capital
• Retail / OCC
• ITS
• Operational Services teams
• Bronze, Silver & Gold Managers
• Other departments associated with the delivery of projects

External

• Regulators – Ofwat, DWI, Natural Resources Wales, Environment Agency, DWI
• External Auditors
• Emergency Services.
• Alliance Partners / Contractors
• Telemetry/Security Systems providers
• External contractors
• Other Water Companies and Utility providers

About you

Knowledge, Skills & Experience

• Degree/HND/HNC in STEM Subject or equivalent operational experience  
• Minimum 4 years’ experience operating at a supervisory, management or analytical level within Operations in the Water Industry, Utilities or Engineering sectors.  
• Strong Operational decision maker, with extensive experience in the management of Safety, operations and incident/event management. 
• Proven track record of managing teams and taking ownership of operational incidents to ensure a successful outcome
• Ability to prioritise effectively under pressure and triage multiple issues and events simultaneously    
• Able to demonstrate a high level of competency in problem solving in high pressure situations
• Ability to communicate and build strong relationships with stakeholders at all levels (i.e Senior Operations Managers, field teams and external authorities) 
• Able to deal with external stakeholders in a professional manner promoting a positive image of DCWW at all times
• A team player and leader who understands the importance of ownership and accountability.
• Fully competent with DCWW Systems
• Full knowledge of DCWW Operational Safety and Quality procedures, as well as a good understanding of Incident Management and Security Response procedures.
• Experience gained in the industry to ensure full compliance and adherence to all H&S issues

Good to know

• You will be working 12-hour shifts, typically 4 on 4 off, with 2 early shifts (6am - 6pm) followed by 2 late shifts (6pm - 6am). This pattern is accompanied by a 25% shift allowance, with annual leave and bank holidays built in.
• Car allowance included (£5k)

For further details contact Recruitment quoting the job title and reference number - Recruitment@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.