£38,296.00 -£43,778.00 

+25% shift allowance

Base

Closing Date 

South East Hub

23:59 - 10th March 2024

Who we are

Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along.

We’re different. And proud of it. We’re for everyone, not for profit. We’re people from every walk of life. All with an opportunity to develop and grow amazing careers. All sharing the benefits of bringing our whole self to work.

We’re the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our customers happy. And we’re thousands of other incredibly diverse roles with National responsibility. All working to the highest standards of satisfaction. In a business where safety and care for every colleague is never compromised.

We’re in every community. And for every community. We’re Welsh Water. The people with the passion to bring futures to life in a business that brings Wales to life!

Discover the difference Welsh Water can bring to your life.
 

What you’ll be responsible for

As a Water Operational Response Analyst you will:

• Act as the analytical focal point for Water within the Operational Response & Control Hubs providing technical direction and support to the ORC teams and on-site response/standby teams. You will provide technical advice to the Shift Manager, Bronze, Silver and Gold Managers in relation to network operations to enable effective decision making. 
• Carry out interrogation of reactive water network issues, supporting the team in developing and executing appropriate response plans to ensure that water supplies to customers are not disrupted/impact is minimised and quality is not compromised. This will involve use of multiple corporate systems, including hydraulic modelling.
• Work at pace to determine areas, customers and assets impacted by reactive failures/events, ensuring that prompt decisions can be made around how best to respond and customers affected receive communication as quickly as possible. 
• Produce detailed Risk Assessment/Method Statements which document our response plans for water network operations and ensure that Safety, Quality and Public Health are always at the forefront of what we do. As an Analyst you will be authorised to approve Risk Assessments, up to an agreed threshold, produced by other members of the team. 
• Coordinate, support and direct front-line personnel in Response and Distribution teams during planned work and events and ensure that activities are executed in line with plans.  
• Support Water Assets Controller(s) within the Control Hub with technical analysis around Water Asset issues (i.e Water Treatment Works, Service Reservoirs & Trunk Main systems) to enable decision making around flow requirements/adjustments and storage retention times. You will be trained and authorised to carry out hydraulic system adjustments/asset operation where automation allows and suitable risk assessment has taken place. 
• Work closely with Water Distribution and Water Production teams to ensure that planned work on networks & assets are fully understood and that the ORC teams can effectively support the delivery of plans.  
• Support the proactive management of CML / Pressure alarms, ensuring that all alarms are appropriately set and add value adding, in line with our Alarm Strategy. This involves carrying out technical analysis of alarms, understanding of root cause and instigating alarm threshold changes where appropriate and in line with procedures.
• Provide information for regulatory reporting of events/incidents (i.e DWI notifiable incidents or Water Pollution Events) both for initial notification and further detailed reports.
• Support the Post Incident Review Process (PIR) process and carry out analysis post-event’s to ensure that MOS reporting is timely & accurate (CML & Customer Acceptability etc.). Lead on ensuring that any lessons learned / opportunities for improvement following reviews are documented, tracked and seen through to delivery by the appropriate teams.   
• Work with local distribution network analysts post-events or following identification of issues to carry out technical analysis and root cause. Support with the tracking and delivery of any actions required. 
• Develop management information reports, which will allow operational management teams to understand the level of asset risk held within the business in order to support investment decisions and strategic planning.

Who you’ll work with

Internal

• Operational Response & Control Hub team
• Response Pod and Distribution Teams
• Water Production Teams
• Water Services Science 
• Water Network Alliance
• Water Engineering / Leakage
• Capital
• Retail / OCC
• Operational Services teams
• Bronze, Silver & Gold Managers
• Other departments associated with the delivery of projects

External

• Regulators – DWI, NRW, Environment Agency.
• Emergency Services.
• Alliance Partners / Contractors

About you

Knowledge, Skills & Experience

• Minimum of 3 years experience operating at a technical, supervisory or analytical level in Operations in the Water Industry, Utilities or Engineering sectors.  
• Strong Technicial, Analytical and decision making skills are essential. 
• Ability to effectively assess, evaluate and prioritise potential outcomes to inform decision making.
• Ability to pay close attention to detail, be challenging and rigorous, to ensure the correct level of accuracy is maintained
• Ability to conduct analysis from large, complex data sources, arrive at a credible conclusion and advise on an appropriate course of action
• Good organisational skills with the ability to work alone, under pressure, and prioritise workloads
• Able to deal with external stakeholders in a professional manner promoting a positive image of DCWW at all times
• A team player who understands the importance of ownership and accountability.
• Ability to develop positive working relationships across management teams and wider organisation in order to develop a collaborative working environment.
• Effective communication skills and ability to undertake and communicate appropriate monitoring or remedial actions as per pre agreed processes. 
• A high standard of IT & systems literacy
• Scientific, engineering or analytical background

Good to know

• You will be based in a modern control room at our Linea office in St. Mellons. You will participate in an annualised hours shift team, working a 24/7/365 shift rota. The shift rota gives great work/life balance, and you will be rewarded with ample rest days and an annualised 25% shift allowance in addition to your salary. 
• You will be working 12-hour shifts, typically 4 on 4 off, with 2 early shifts (6am - 6pm) followed by 2 late shifts (6pm - 6am). 
• Requirement to participate in a standby rota.

For further details contact Recruitment quoting the job title and reference number - Recruitment@dwrcymru.com

Benefits

As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

•    Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)

•    Enhanced employer pension contributions – Up to 11% employer contributions

•    Enhanced family friendly policies

•    Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes

•    Reduction on gym memberships and high street shopping

•    Cycle to work scheme

•    Free on-site parking at all our sites

•    20% off all Welsh Water visitor attraction centres and gift shops

•    Car-leasing scheme

•    Health CashBack scheme

•    An employee assistance programme for employees and their immediate family

•    Colleague matched fundraising scheme up to the value of £500 per year for your chosen charity

•    Option to buy annual leave up to 5 days per year
 

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject to all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.
 

INDMP

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

© Dŵr Cymru Cyf 2019.